Enterprise Retention Specialist I

Orlando, United StatesOn-site

Responsibilities

Conduct outbound and inbound interactions with clients requiring policy reshops, renewal reviews, or cancellation mitigation
Execute reshops across multiple carriers, ensuring accurate quoting and appropriate placement
Deliver a concierge‑level service
Identify and pursue cross‑sell opportunities that enhance client coverage and agency revenue
Document all interactions, outcomes, and next steps in agency systems
Collaborate with team members and leadership to meet retention and productivity goals

The Retention Specialist I is an entry-‑level role responsible for re‑-marketing existing clients whose policies are expiring, experiencing premium increases, or facing adverse underwriting actions.
Specialists follow established workflows, scripts, and compliance standards while developing deeper insurance knowledge and autonomy.
Maintain active state insurance license and complete required training

This position blends sales expertise with high-‑touch service execution to ensure clients remain optimally placed with the right coverage solutions.
Specialists conduct reshops, present alternative policy options, and proactively identify opportunities to cross-‑sell additional products.
The role is central to preserving client relationships, stabilizing retention outcomes, and supporting agency revenue growth.
The Retention Specialist I serves as a front-line resource for clients requiring policy review, re‑marketing, or cancellation mitigation.
When a client is price‑-sensitive or impacted by underwriting changes, the specialist evaluates available carrier options, reshops the policy, and presents tailored solutions that align with the client’s needs.
This role requires balancing consultative sales skills with the precision and care of a service professional.
They are expected to identify cross‑-sell opportunities that enhance coverage and contribute to agency revenue.
Performance is measured through retention outcomes, productivity metrics, and the ability to deliver a positive client
Evaluate client needs and present alternative policy options when price sensitivity or underwriting changes occur
Follow established scripts, workflows, and compliance guidelines