Senior Operations Manager

Responsibilities

• experience and oversee a growing team of student-experience professionals.
• What you'll do: - Drive strategic initiatives to improve a large portion of the student journey from learning to job placement Design and implement experiments to improve student retention, learning, and placement outcomes, identifying opportunities for improved processes and automation at scale Optimize operations and metrics tracking for a growing team of student

Requirements

• About Stepful: Stepful is reimagining allied healthcare training by offering affordable, online, instructor-led, and AI-supported programs that help learners—regardless of background or circumstance—launch high-demand healthcare careers.
• Our graduates, including Medical Assistants, Pharmacy Technicians, Nurses, and more, form the talent pipelines at major employers like CVS, NY-Presbyterian, HCA, Providence, and Walgreens.
• experience professionals Own and achieve the student success metrics, including learning outcomes, certification, placement, and satisfaction rates Work cross-functionally with our product, learning, and engineering teams to provide visibility into students’ and student
• experience in a direct-to-consumer startup, preferably in an edtech or healthcare environment Analytical acumen, an ability to optimize metrics, and a knack for successfully developing action plans to meet business goals Ability to own both strategy & execution Ability to align multiple stakeholders on the strategic direction for the business Ability to work directly with external partners and clients
• experience working in healthcare Interview Process: - Step 1: Introductory call with Talent Acquisition team member - Step 2: Hiring Manager interview - Step 3: Take-home assignment - Step 4: Virtual panel interview - Step 5: On-site panel interview in NYC

Experience

• experience professionals’ feedback to help inform their product roadmaps What you'll bring: - 5+ years of consulting or business operations

Benefits