other
Posted Apr 7Strategic AI adoption lead (UK)
at Writer
London, United KingdomHybrid
Requirements
- 🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work.
- And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation.
- With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs.
- Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
- Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 📐
- You'll embed deeply into your customers' organizations, understand their business objectives, and build the programs, communities, and frameworks that turn AI investment into measurable outcomes.
- You'll partner closely with a Transformation lead to identify the right WRITER capabilities for each use case, then design and execute the strategies that drive meaningful adoption: building champion networks, running customized workshops, and advising customers on how to scale their AI programs over time.
- What you'll do Own activation and platform success - Deeply understand each customer's specific use cases, business objectives, and success metrics - Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact - Design and execute activation strategies that drive measurable platform adoption and business outcomes - Implement champion programs, office hours, usage dashboards, customized trainings, and workshops Build
- experience understanding customer use cases: you discover, map, and leverage specific workflows and business objectives -
- Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops - Success building advocate networks and power user communities - Ability to connect platform usage to business outcomes and articulate ROI AI & technical proficiency - Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders - Comfortable understanding technical concepts and communicating them effectively to
Benefits
- Our vision is to expand human capacity through superintelligence.
- Benefits & perks (UK full-time employees): - Generous PTO, plus company holidays - Comprehensive medical and dental insurance - Paid parental leave for all parents (16 weeks) - Fertility and family planning support - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer - Competitive pension scheme and company contribution - Annual work-life stipends for: - Wellness stipend for gym, massage/chiropractor, personal training, etc.
- - Learning and development stipend - Company-wide off-sites and team off-sites - Competitive compensation and company stock options
Additional details
- About the role WRITER is looking for a customer success professional who will own deployment and activation success across a customer portfolio.
- The ideal candidate brings a builder's mindset to customer success: you're not waiting for customers to engage, you're creating the conditions for it.
- This is a hybrid role based in our London hub. 🦸🏻♀️
- Requirements: 25% domestic and international travel may be required. 🍩