customer support
Posted 23 hours agoCustomer Success Manager
at ResMed
Peachtree Corners United States, United StatesOn-site
Responsibilities
- Engage with customers’ executive leadership to align on business goals, improvement priorities and success strategies Proactively monitor key performance and risk indicators for assigned accounts and manage escalations through creation and utilization of an action plan Work autonomously to manage ongoing internal and external communication and projects across multiple customers simultaneously to ensure customer satisfaction and retention Identify expansion and cross sell opportunities
Requirements
- Utilizing broad knowledge of Brightree products and services in conjunction with wide-ranging
- experience of general HME operations, the Customer Success Manager uses independent judgement to assess business processes and feature adoption to develop prioritized recommendations that will improve customer efficiency, increase ROI, and drive overall adoption of Brightree and reduce churn.
- experience in HME and/or Home Infusion operations management Four-year college degree in business, finance, IT or a relevant discipline; or solid finance and accounting skills to communicate effectively with corporate officials. Minimum 2 years of
- experience in business process improvement Minimum 2 years of
- experience using the Brightree business management solution Ability to partner and maintain ongoing relationships with leadership including ability to present and effectively communicate prioritized recommendations that will improve customer efficiency, increase ROI and drive overall adoption of Brightree Strong consultative and communication skills with a keen attention to detail while handling multiple priorities Knowledge of software implementations, system workflows and industry best practices Broad
- experience in customer success or account management role with a focus on diagnosing, diffusing, and resolving customer escalations preferably with national, multi-product or large regional accounts 2+ years Infusion pharmacy
- experience Highly organized with the ability to manage and drive change Skilled in process analysis and improvement with demonstrated business
Benefits
- Solid understanding of medical insurance billing and the reimbursement relationships between patients, providers, and insurance carriers. 20-30% domestic travel required 2+ years of
- benefits Proficient in Gainsight Joining us is more than saying “yes” to making the world a healthier place.
Additional details
- Job Description The Brightree Customer Success Team is responsible for driving consistent customer value through adoption of Brightree products and services.
- Customer Success Managers align with key stakeholders on top priority initiatives by providing ongoing insights, recommendations, and best practices to support their goals.
- The Customer Success Manager proactively engages with the customer to identify challenges, recognize opportunities, and offer insights and solutions using company best practices. Let’s talk about
- requirements for improved functionality in the Brightree system Let’s talk about Qualifications and
- It’s discovering a career that’s challenging, supportive and inspiring.
- Where a culture driven by excellence helps you not only meet your goals, but also create new ones.
- We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.
- If this sounds like the workplace for you, apply now! We commit to respond to every applicant.