Business Success Specialist - Veterinary Software

Westbrook, United StatesHybrid

Requirements

experience across all IDEXX software from sale throughout the customer lifecycle.
IDEXX Veterinary Software additional projects but not limited to: You will provide Data Management using excel skills in numerous systems.
You will provide UAT for new processes as part of large, scaled projects.
experience working with customers and maintaining good customer relationships.
You will have phone skills, with the ability to establish rapport.
Strong verbal and written communication and cross-functional collaboration skills, including the ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner.
experience in excel (i.e., sum, v or x look up familiarity). Preference will be given to candidates with prior
experience working with SAP for order entry and reporting - for the right candidate we will be willing to train.
Organized with the ability to multi-task.
Ability to work independently and as part of a team.
Personal computer skills, including Microsoft Office.
If meaningful work and a sense of purpose are at the top of your list, you’ll find it here.

Once training is completed, the hybrid requirement is to be onsite in Westbrook, Maine, two days per week with Wednesday being mandatory Hourly base target: $26-$28/Hour Opportunity for annual cash bonus Health / Dental / Vision
Benefits Day-One 5% matching 401k Additional
benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more! A dynamic and exciting career that utilizes your leadership experience, technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners Why IDEXX We’re proud of the work we do, because our work matters.
At IDEXX, you’ll be supported by competitive compensation, incentives, and

The Veterinary Software Business Services & Subscription team is looking to add an additional Business Support Specialist member to our growing team to help meet business demands; the role is a unique combination of order entry and billing related customer service.
Why this role matters: This team is part of the Veterinary Software Customer
Experience division, a dynamic team that is focusing on improving the accuracy and response time of our customer
The Business Support Specialist will play a key role in ensuring accurate and timely billing of IDEXX software products and services.
This individual will handle a variety of administrative and customer-facing tasks to support billing operations, including responding to customer inquiries, processing contracts, and maintaining accurate records per our audit standards.
In this role: Customer Facing Billing Representative: You will respond to customer inquiries regarding Veterinary Software billing, subscriptions, credits, and invoice-related questions serving as a subject matter expert on global software billing processes, policies, and procedures.
You will research and resolve complex billing issues in partnership with internal teams.
You will provide clear, professional, and customer-focused communication to ensure timely resolution of billing concerns.
You will maintain accurate records of customer interactions, requests, and resolutions.
You will track and manage all customer-facing billing tasks through completion.