engineering
Posted Feb 4Technical Support Engineer
at Kombo
On-site
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Requirements
- ABOUT KOMBO Kombo is building the unified API for HR, payroll, and recruiting systems.
- WHY SUPPORT AT KOMBO MATTERS At Kombo we care A LOT about excellent support for our customers to a degree that is unusual.
- - Knowledge Building: Create and maintain internal / external docs and guides based on recurring topics.
- - Spotting a commonly misunderstood API parameter and collaborating with Engineering to improve docs or design.
- - Implement smaller new features across the codebase based on your findings Tech you’ll work with: APIs (REST + SOAP + OAuth), Node.js, TypeScript, SQL, GCP (logs & monitoring), and various HRIS / ATS / Payroll systems + Kombo’s own troubleshooting tools.
- You might be a great fit if you: - Have a solid technical background (Software Engineer, Support Engineer, Solutions Engineer, etc.) and enjoy debugging APIs & integrations - Can read&write code (e.g., JavaScript / TypeScript) and understand data flows and logs - Be comfortable navigating and debugging code that you don't yet fully understand, especially in larger codebases - Communicate clearly and can explain technical concepts to engineers and non-engineers alike - Are empathetic and patient — you enjoy
- experience in a technical support role is a plus but not required.
- A few things that define us: - 🚀 Our growth puts us in the top 5 % of VC-backed companies and we plan to keep that pace - 🧠 We keep teams small and high-performing (similar to Netflix or Ashby) - ✍️ We use long-form docs to make key decisions — clarity > meetings - 🎉 We celebrate weekly — big launches, closings, or birthdays - 😂 Our Engineering Meme culture is legendary internally CLOSING If joining a team with closeness and ownership potential of an early-stage startup while also having the upside of
Benefits
- Full-time 🏦 $100,000-$140,000 + equity ⏰ Full-time TL;DR Kombo (YC S22) is building a unified API that saves engineering teams hundreds of hours by integrating dozens of HRIS, ATS, and Payroll systems into one API.
Contact
- Since going through Y Combinator in 2022, we’ve: - Raised $30M+ of funding from Y Combinator, Acadian Ventures, 468 and other investors - Grew from 0→ $10M+ ARR and hundreds of customers (growth-wise among the ~top-5% of VC-backed startups) - Scaled to process data for the equivalent of 10% of Germany's workforce - Grew to a team of 50+ team members (pictures https://www.notion.so/Join-Kombo-05435d42f09a4b85b2083ae2266543af?pvs=21!) in 2x offices Kombo is an international company by default.
- How this looks like in practice is that - we win G2 badges https://www.g2.com/products/kombo/reviews for best support in our category - we get customer love for our support weekly and even frequently hear that our support is the best that our customers ever experienced (across all products they have used) - “Support quality” is one of the top 3 reasons companies choose Kombo
Additional details
- You’ll be the technical bridge between our customers and our product / engineering teams.
- Instead of companies spending months integrating with dozens of different systems, they can integrate once with Kombo and instantly connect to over 160 platforms.
- We abstract away the complexity of handling different data schemas, authentication methods, and API quirks.
- We operate across two main hubs (NYC 🇺🇸 and Berlin 🇩🇪) and work with a globally distributed team representing 20+ nationalities.
- We do so because fundamentally we view excellent support as a competitive advantage.
- To maintain our standard, we’re extending our existing team into the US and Germany.
- WHAT YOU’LL BE WORKING ON In this role, you’ll act as a support engineer, not a support agent — solving most issues directly and collaborating with our engineering team on more complex ones.
- DAY-TO-DAY: - Troubleshooting & Debugging: Investigate API integrations, data-sync issues, authentication flows (OAuth, API keys), and provider-specific edge cases.
- - Customer Guidance: Assist customer engineers via Slack, email & occasional video calls — clear, concise, and technical.
- - Internal Collaboration: Work closely with Product & Engineering to escalate bugs, relay feedback, and shape fix priorities.