Technical Support Engineer - Voice API

Mexico City, MexicoOn-site

Responsibilities

Investigate, troubleshoot, diagnose and resolve technical issues related to our Voice APIs

experience supporting APIs or SDKs, or of software development.
Problem solve, have a natural curiosity and demonstrate the ability to learn rapidly
Bachelor's Degree in Computer Science, or equivalent field 2+ years
experience working as a Support Engineer, with Application Programming Interfaces (APIs), or in the telecommunications or SaaS sectors
Voice technologies: e.g. SIP, VoiceXML, CCXML, WebRTC, Websockets
Experience supporting or integrating APIs and/or SDKs
Experience with developer tools and languages (Python, Ruby, Node/Javascript, Java, PHP)
Linux/Unix operating systems •
Experience building and/or troubleshooting iOS, Android or Javascript SDKs and/or applications Knowledge or
experience working with KCS (Knowledge Centered Support)

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and
benefits including unlimited discretionary time off and tuition reimbursement.

Join Vonage and help us innovate cloud communications for businesses worldwide!
Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning.
We challenge our Support Engineers to provide a customer
experience that leaves our users impressed, loyal and true advocates of our company!
As a Technical Support Engineer at Vonage, you will provide first-class support to our rapidly growing strategic customer base, who are integrating our Voice APIs. The ideal candidate will have
You will also be responsible for driving and managing customer-related projects, initiatives and tasks for our strategic accounts, collaborating heavily with Sales and working closely with the rest of the API Group.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW……. What you will do?
Communicate effectively (both verbal and written) with our customers and internal stakeholders
Capture knowledge, for customers who prefer solving their own issues without having to contact support What you must have
Troubleshooting Applications: e.g. Kibana (Elastic Search)