Client Representative - Major Market

United StatesHybrid

Responsibilities

- Review plan documents and benefit attributes for accuracy and manage them within the internal system.

You have strong organizational and interpersonal skills, ability to support all of the day-to-day account activities, and partner with the account management team to ensure that all client initiatives are executed precisely and flawlessly.
experience working in a customer service or a Human Resources oriented role is required.
- Proficient knowledge and use of Microsoft Office and intermediate complexities of features.
Must also work independently, with minimal direction.
- Basic project management skills and systems knowledge.
- Ability to forge relationships and build trust with clients, carriers and colleagues.
- Strong sense of curiosity and willingness to learn industry knowledge and trends.
experience at a Brokerage is a plus.

- Process fee billing for non-commissioned based clients and carrier transition/wellness fund accounting.
REQUIRED CERTIFICATES, LICENSES, REGISTRATION: - Resident Department of Insurance Life License (required or completed within 3 months of start date).
The pay range for this position in California, Washington, Colorado and New York at commencement of employment is expected to be between $48,200 and $86,000/yr; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
The total compensation package for this position may also include other elements, including a bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other

Newfront (a WTW company) embraces a flexible work environment and supports employees working remotely, hybrid, or in-office.
The Client Representative is responsible for providing professional administrative support for the account management team to deliver great work to the client consistently and efficiently.
We support one another to help each other grow and to be sure we succeed together in supporting our clients - We are a TEAM.
We make a difference on a daily basis by providing exceptional service to our clients and their employees.
What's exciting about this position is the variety in the work.
No client is the same, so you cannot expect the same resolution will yield the same results each time.
This position is an hourly, non-exempt, full-time position and will be reporting to the Client Service Support Lead.
This is a US-based remote or hybrid role with the option to work from one of Newfront's offices or hubs in Southern California or Texas.
WHAT YOU’LL BE RESPONSIBLE FOR: - Manage enrollment processing, research and resolve eligibility and enrollment issues.
- Process carrier and client contact changes with carriers and update all internal systems and client facing contact sheets.