customer support
Posted Oct 7, 2025Care Coordinator (Patient Support)
CanadaRemote
Requirements
- Once a patient begins care, you’ll be their go-to point of contact for everything they need, including scheduling changes, billing questions, troubleshooting Zoom – all while providing friendly, reliable guidance every step of the way.
- You learn new platforms quickly — whether it’s an EHR like Healthie, a messaging tool like OhMD, or scheduling and billing software. - Mission-driven with relevant experience.
Benefits
- ABOUT SAILOR HEALTH Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America.
- At Sailor Health, we envision a world where every senior has seamless access to compassionate, effective, and personalized mental health care.
- This is an ideal position for someone who thrives on solving problems, staying organized under pressure, and making people feel valued and understood — all while helping deliver high-quality mental healthcare for older adults.
- You care deeply about making mental health care accessible for older adults and may come from a background in customer support, patient support, care coordination, or healthcare administration, where empathy and organization are key.
Additional details
- With over 60 million seniors expected to make up nearly 25% of the population by 2030, we’re entering a period of unprecedented demand for care.
- Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, loneliness without adequate support.
- Join us on our mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives.
- ABOUT THE ROLE Location: Remote - Canada based only Title: Care Coordinator (Patient Support) We’re hiring a full-time remote Care Coordinator (Patient Support) to provide exceptional post-intake support to patients at Sailor Health.
- In this role, you’ll ensure patients always feel cared for, informed, and supported.
- You’ll handle a range of administrative and customer service requests via phone, email, and text with empathy, precision, and professionalism.
- You’re clear, kind, and patient — able to translate complex information (like billing or scheduling) into reassuring, easy-to-understand guidance. - Detail-oriented problem solver.
- You spot issues before they escalate, follow up without being prompted, and take pride in getting things right the first time. - Calm under pressure.
- You stay composed and resourceful when juggling multiple requests, maintaining professionalism and empathy throughout. - Tech-comfortable and adaptable.
- Help bring life-changing care to a population that’s too often overlooked. - Remote-first team.