customer support
Posted 22 hours agoCustomer Success Associate, US DOD (Army)
at Dataminr
Arlington, United StatesRemote
Requirements
- AI Innovation at Dataminr Working at Dataminr you’ll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.
- Regenerative AI : our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here .
- Agentic AI : we recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground.
- Learn more here Multimodal AI: our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here .
- Bachelor's degree or equivalent relevant
- experience in a related field, 3-5 years of customer success/account management experience. Specific
- experience supporting the public sector, including but not limited to Federal Civilian agencies Knowledge and/or
- experience with publicly available information and the real-time alerting needs of public sector organizations, including but not limited to law enforcement or emergency management Outstanding ability to communicate both orally and written complex concepts to a wide range of audiences, including technical and non-technical customers within the Software/SaaS space or with senior leaders and decision makers in the form of a presentation High level of accountability and the ability to execute independently on
- Dataminr’s groundbreaking, AI-powered, intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold.
- Founded in 2009, we have pioneered the world’s first real-time event detection platform, long before the recent Gen AI ‘boom.’ Dataminr operates all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of clients charged with the responsibility to keep organizations running and keep people safe.
Benefits
- Dataminr is proud to offer a variety of flexible work arrangements, offices all over the world to foster collaboration, generous PTO and sick leave, and more, as part of our competitive
- benefits package aimed at keeping all our employees happy and healthy. Explore all our
Additional details
- See yourself at Dataminr You're self-motivated and self-directed with a passion for building and maintaining relationships with customers, fully understanding their needs, and advocating on their behalf.
- You understand your customers’ strategic objectives and help them achieve success as an expert on Dataminr’s First Alert product.
- You are knowledgeable of major trends and events impacting US national security, publicly available information, and big data and can translate these into actionable insights for your customers.
- As a Customer Success Associate, you will drive First Alert product adoption, renewal, and usage among First Alert customers, as well as build a strategy to foster account growth.
- You are excited to combine your interests in technology, government, national security, and customer success to transform the way our customers adopt and use First Alert.
- This role can be US remote based, with a focus on supporting the US Army.
- The opportunity Expand the scope and scale of First Alert adoption, while driving successful customer outcomes within your assigned portfolio Design and implement scalable programs that seamlessly integrate First Alert into customer workflows, and align with customer’s enterprise level objectives Develop and maintain relationships across your account portfolio through capability briefings, product demonstrations, trainings, and execution of joint success plans / regular check-ins Serve as a First Alert
- We encourage you to apply for this role, even if you don’t meet every qualification.
- Our candidates are reviewed on the basis of their skill and potential to succeed.
- Trusted by two-thirds of the Fortune 50 and half of the Fortune 100, Dataminr’s platform analyzes billions of public data inputs spanning text, image, video, audio and sensor data across 150+ languages, empowering our clients to stay one step ahead in an increasingly complex world where every second counts.