other
Posted Jun 26Client Success Lead
at Affirm
United StatesRemote
Requirements
- Excellent customer relationship management skills with the ability to manage strategic accounts •
- Experience in managing cross-functional projects with a high attention to detail
- Knowledge of consumer finance offerings, integrated software solutions, and e-commerce preferred
- Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office.
Experience
- 5+ years of B2B client-facing experience; preferably in a high-tech environment •
Benefits
- Comfortable using Salesforce and BI tools Base Pay Grade - H Equity Grade - 5
- Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
- Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and
- benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
- For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target.
- USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $125,000 - $187,500
- USA On Target Earnings (all other U.S. states) per year: $110,000 - $172,500
- Please note that visa sponsorship is not available for this position. #LI-Remote
- benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
Additional details
- Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
- The Client Success team at Affirm is focused on building and growing long-term partnerships with our merchant partners, helping them maximize the value of their relationship with Affirm while driving mutual business growth.
- As the primary post-sale point of contact, the team works closely with merchants to optimize performance, increase product adoption, identify revenue and GMV expansion opportunities, and ensure overall account health.
- Client Success also serves as a strategic bridge across Analytics, Product, Marketing, Credit, and Technical teams, advocating for merchants and helping shape solutions that drive successful outcomes for both our partners and Affirm.
- As a Client Success (CS) Lead, you will work with our existing merchants to drive revenue and GMV expansion.
- The CS Lead position is a high-profile, merchant-facing role requiring outstanding relationship management and program management skills to guide merchants successfully from deployment to optimization.
- The CS Lead acts as the central post-sale contact for Affirm merchant partners.
- This person will report to the Senior Manager, Client Success. What You'll Do:
- You will manage a portfolio of accounts across a variety of industries to foster long-term, strategic business relationships with our merchant partners.
- You will be responsible for managing contract renewals, updating pricing, and expansions.