operations
Posted May 13Product Operations Manager, AI & Systems
at Justworks
New York, United StatesHybrid
Responsibilities
- Own and evolve the product development lifecycle as a system – using AI to diagnose breakdowns, redesign workflows, and continuously improve how we build
- Build AI-powered workflows that reduce the administrative layer of product work – including spec-to-GTM translation, synthesis of customer signals, QA scenario generation, and automated progress reporting
- Build and maintain the product organization’s knowledge layer and sources of truth – including roadmap data, decision logs, and project status – structured for both human and AI consumption
- Own and evolve the product tooling ecosystem – driving consistency, standardization, and thoughtful adoption across teams
- Drive adoption, enablement, and upskilling across the Product organization – ensuring teams effectively use the systems, tools, and AI workflows you build
- Scale what works – identify high-impact workflows and patterns emerging within teams and turn them into shared standards through tooling, documentation, and enablement
- Own PM hiring infrastructure and product ops metrics – including hiring design and onboarding, and defining and tracking the metrics that inform product leadership decisions What you'll need
Requirements
- At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community.
- You’ll operate across domains (FinTech, Healthcare, HR Tech), partnering closely with Product, Engineering, Design, and GTM teams to identify where friction exists in how we plan, build, and scale.
- You’ll help ensure that PMs and cross-functional partners can spend more time on high-judgment work and less on coordination overhead, by building systems that are intuitive, scalable, and increasingly AI-native.
- Deep fluency with AI as a core part of your workflow — you use it instinctively in your own work and know how to design systems that meaningfully leverage it
- Experience in a high-growth environment, ideally within a regulated domain (fintech, healthcare, HR tech)