engineering
Posted 1 weeks agoTechnical Support Engineer
at HackerRank
Hybrid In Santa Clara, United StatesHybrid
Responsibilities
- Troubleshoot and resolve issues across the HackerRank platform, including web applications, APIs, ATS integrations, and developer tools.
- Collaborate with engineering teams to reproduce issues, identify root causes, and validate fixes.
- Guide customers through SSO (SAML/OIDC) and SCIM integration setup, primarily with Okta and other IdPs. standards, such as SAML and SCIM.
Requirements
- Software has entered an era where humans and AI build side by side.
- experience in a technical support or product support role for a SaaS platform.
- Skilled with SQL, REST APIs, and tools like Postman, Insomnia, or cURL.
- Basic coding skills, can use Python or Ruby for automation or simple data validation tasks.
- Have a background in HR tech, developer tools, or assessment platforms.
- Are familiar with AWS or GCP and observability tools such as New Relic. You will thrive in this role if
- You exhibit a strong sense of ownership, knowing there are no handoffs.
Experience
- Exhibit exceptional ownership and communication skills, clearly and confidently engaging with customers through tickets and live Zoom sessions. Who you are 2+ years of
Benefits
- You are curious, passionate, and do not tolerate inefficiency Compensation
- The base salary range for this role is $100,000 – $130,000, plus a target 10% annual bonus tied to individual and company performance.
- You will also receive equity (stock options) and a comprehensive package of cash and non-cash benefits.
Contact
- Want to learn more about HackerRank? Check out HackerRank.com to explore our products, solutions and resources, and dive into our story and mission here .