Operations Associate - Managed Support (CDMX)

Mexico City, MexicoOn-site

Responsibilities

Troubleshoot and solve external user issues
Analyze our processes and instigate changes to help scale our operations and improve user experience

Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of "growing the GDP of the Internet." Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users.
You have a user-first mindset and are energized by the challenge of solving difficult problems.
You excel in analytical thinking and problem solving. You have prior
experience in customer service or internal and external user-facing operations.
You have a process-oriented mindset and the ability to get things done.
experience or knowledge in user support
Prior experience in troubleshooting Prior
experience working on projects or process improvement initiatives

Stripe is a financial infrastructure platform for businesses.
Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide.
Our team prioritizes collaboration, innovation, and excellence.
As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet.
We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.
We cultivate a culture of collaboration, inclusivity, and support where every team member's voice matters.
Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. About the team