Maintain a busy calendar and daily schedule for the SVP, fielding and prioritizing requests with sound judgment
Coordinate extensive domestic and international travel
Manage expenses in a proactive, fiscally alert manner
Ensure and maintain confidentiality of all appropriate communications and documents
Coordinate and host group meetings, leadership meals, and management team off-sites
Help plan and execute events and leadership meetings, including occasional domestic and international travel for logistics and on-site support
Handle occasional personal tasks for the executive as needed
Coordinate temporary office and meeting space as needed Program Management
Own the operational cadence of the Global Customer Solutions org - tracking active programs, surfacing blockers, and ensuring key initiatives stay on schedule
Maintain a centralized program tracker across all strategic workstreams, providing the SVP and leadership team with a clear, real-time view of status, priorities, and open decisions
Drive accountability across cross-functional programs by coordinating with team leads, following up on commitments, and escalating when needed
Identify inefficiencies in how the team operates and bring forward proposals to improve them
Support the rollout of new org-wide initiatives by managing timelines, tracking deliverables, and communicating progress AI & Automation
Build and maintain lightweight automations that reduce manual overhead for the SVP and the broader team (e.g. meeting summaries, status updates, reporting)
Requirements
With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions.
Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost.
While you will bring strong executive support skills to the table, the primary differentiator here is your ability to think and operate as a program manager - owning the coordination, organization, and forward momentum of a broad portfolio of strategic initiatives across our global Customer Solutions organization.
You are high energy with a fun-loving, empathetic attitude, yet you are a mature professional gifted with the ability to handle challenging situations with grace and tact.
You are not just eager to learn - you are proactive about leveraging AI tools and automation to make yourself and the people around you more effective.
Proactively identify tasks and workflows that can be automated or accelerated through AI tools and bring forward proposals to implement them
Stay current on emerging AI and productivity tools and serve as an internal resource for how to apply them effectively Prior
experience with AI tools (ChatGPT, Claude, Notion AI, Zapier, etc.) is a strong plus
You are located in PST or MST timezone You have
experience in a tech or high-growth startup environment
You have proven success supporting one or more VP or C-level executives in a dynamic, fast-moving environment
You have hands-on program or project management
experience - you know how to run a workstream, not just support one
You operate with an extremely high sense of urgency and thrive in ambiguous, ever-changing environments You have
experience managing internal communications, planning executive off-sites, and coordinating content for leadership and executive reviews
You are highly organized with exceptional attention to detail and the ability to manage multiple competing priorities simultaneously
experience working remotely and/or internationally and understand the nuances of globally distributed collaboration
You are eager to leverage AI and automation tools to work smarter and are not afraid to experiment
Highly competent with Google Workspace (Docs, Sheets, Slides, Calendar)
BA/BS degree preferred; PMP or equivalent certification is a plus
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings.
Benefits
Compensation & Rewards:
In the US, the annual compensation range for this role is $127,000 - $153,000.
Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range &
Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.
Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique.
Contact
Learn more at grafana.com and follow us on LinkedIn and X .
Additional details
Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture.
Grafana Cloud, our fully managed observability platform, is flexible and built for scale.
We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work.
Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity:
Grafana is looking for a highly motivated Senior Executive Assistant to support our SVP, Global Customer Solutions.
Working closely with the SVP, you will serve as an operational hub for the team - ensuring programs move forward, decisions get made, and nothing falls through the cracks.
You are someone who sees coordination as a strategic function, not an administrative one.
You are energized by complexity, thrive in fast-moving environments, and take pride in bringing structure to ambiguity.