customer support
Posted 3 hours agoIT Support Specialist
Williamsburg, United StatesHybrid
Responsibilities
- WHAT YOU’LL DO End-User & SaaS Support - Provide day-to-day IT support for Google Workspace and Microsoft (PC/Mac) environments - Administer and troubleshoot core SaaS applications; manage user access and licensing - Troubleshoot hardware/software issues across Windows and Mac platforms - Manage user lifecycle: onboarding, offboarding, and account provisioning/deprovisioning - Deliver in-office, hands-on IT support and remote support for distributed employees - Manage incidents through full lifecycle:
Requirements
- Pivotal Health combines software, data, and service into a seamlessly integrated, AI-driven platform that simplifies these complex reimbursement workflows.
- Experience administering SaaS platforms - Strong project management skills - Comfortable supporting video conferencing (Zoom/Google Meet/Teams) and in-office AV - Fast learner, able to make quick decisions and keep pace at a fast-moving tech company WHY YOU’LL LOVE WORKING HERE We’re a collaborative, low-ego team on a mission to make healthcare reimbursement fairer for providers.
Benefits
- ABOUT PIVOTAL HEALTH Pivotal Health is the leading technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape.
- Today, many providers face persistent underpayment from health insurance companies, despite delivering high-quality care.
- Benefits Include: - Competitive compensation, including equity - Full health, dental, and vision coverage - Retirement savings plan through 401(k) - Flexible time off - Opportunities for company-wide connection and events Ready to Make an Impact? We’re building something meaningful; and we want you on the team.
- Bring your ideas, curiosity, and drive, and let’s transform healthcare reimbursement together.
- Equal Employment Opportunity Pivotal Health is an Equal Opportunity Employer.
Additional details
- While processes like IDR (Independent Dispute Resolution) were designed to promote fairness, they’re often administrative-heavy, time-consuming, and difficult to navigate without the right tools.
- We help providers efficiently dispute underpaid claims, reduce administrative burden, and recover the reimbursement they’re entitled to; without adding more work to already stretched teams.
- Our full-service IDR solution is just the starting point.
- We’re building solutions that enable providers to operate with clarity, control, and confidence across the reimbursement journey.
- ROLE OVERVIEW We're looking for an IT Support Specialist to help lead IT as we plan to relocate one of our office locations and continue to scale.
- You'll own End-User & SaaS Support, Networking & Infrastructure, and will work cross-functionally with all departments, and play a critical role in shaping IT Support.
- While we primarily hire around our core hubs–Los Angeles and New York–we remain open to exceptional talent outside those regions.
- Remote and hybrid flexibility varies by role and team, and is outlined in each job description.
- If you’re excited by solving complex problems and making a real-world impact, we’d love to hear from you.
- EMPLOYMENT INFORMATION Work Authorization Candidates must be authorized to work in the United States without current or future employer sponsorship.