other
Posted Feb 13Senior Product Specialist (SaaS Implementation and Onboarding)
at Zenoti
Seattle, Costa RicaOn-site
Responsibilities
- Lead customer onboarding journeys, ensuring seamless setup, integration, and initial success with our AI products.
- Conduct customer-focused sessions, demos, and recommend best practices.
- Build strong relationships with customer stakeholders across technical, business, and executive teams.
- Ensure high customer satisfaction and contribute to renewal and expansion opportunities.
- Monitor product usage and proactively identify opportunities to increase adoption.
- Collaborate with customers to define success metrics and demonstrate ROI.
- Collaborate with Sales and Customer Success teams to drive long-term account growth.
- Track and analyze customer health, adoption, and engagement metrics.
Requirements
- We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.
- We are seeking an experienced Product Specialist with a proven background in the SaaS industry to support customer onboarding, drive product adoption, and deliver measurable value through our AI product suite.
- Act as a trusted advisor to customers, helping them integrate AI solutions into business workflows.
- experience in SaaS, preferably in a Product Specialist, or Solutions Architect, Business Consultant role.
- Strong understanding of customer onboarding, engagement, and adoption frameworks. Demonstrated
- experience in stakeholder management across diverse customer and internal groups.
- Proficiency in analyzing product usage data and presenting actionable insights.
- Prior hands-on exposure to AI or data-driven products is required.
- Ability to manage and work across multiple projects.
- Experience working with remote teams across different time zones
- Good understanding of MS Office, JIRA, confluence applications and PS tools
- Ability to learn new skills and operate in a fast-paced and changing environment. Why Zenoti?
Experience
- 3–6 years of hands-on
Benefits
- Attractive compensation.
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Contact
- To learn more about Zenoti visit: https://www.zenoti.com About the Role
Additional details
- Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more.
- Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending.
- Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
- Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries.
- This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
- Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™.
- The successful candidate will serve as a trusted advisor to our clients, ensuring seamless engagement across the customer lifecycle, while collaborating with internal stakeholders to align product capabilities with business outcomes.  Key Responsibilities
- Gather customer feedback and translate insights into actionable recommendations for internal teams.
- Partner with Product, Engineering, and Support teams to escalate and resolve customer issues.
- Share customer insights to influence product roadmap and strategy.