Senior Product Specialist (SaaS Implementation and Onboarding)

Responsibilities

• Lead customer onboarding journeys, ensuring seamless setup, integration, and initial success with our AI products.
• Conduct customer-focused sessions, demos, and recommend best practices.
• Build strong relationships with customer stakeholders across technical, business, and executive teams.
• Ensure high customer satisfaction and contribute to renewal and expansion opportunities.
• Monitor product usage and proactively identify opportunities to increase adoption.
• Collaborate with customers to define success metrics and demonstrate ROI.
• Collaborate with Sales and Customer Success teams to drive long-term account growth.
• Track and analyze customer health, adoption, and engagement metrics.

Requirements

• We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.
• We are seeking an experienced Product Specialist with a proven background in the SaaS industry to support customer onboarding, drive product adoption, and deliver measurable value through our AI product suite.
• Act as a trusted advisor to customers, helping them integrate AI solutions into business workflows.
• experience in SaaS, preferably in a Product Specialist, or Solutions Architect, Business Consultant role.
• Strong understanding of customer onboarding, engagement, and adoption frameworks. Demonstrated
• experience in stakeholder management across diverse customer and internal groups.
• Proficiency in analyzing product usage data and presenting actionable insights.
• Prior hands-on exposure to AI or data-driven products is required.
• Ability to manage and work across multiple projects.
• Experience working with remote teams across different time zones
• Good understanding of MS Office, JIRA, confluence applications and PS tools
• Ability to learn new skills and operate in a fast-paced and changing environment. Why Zenoti?

Experience