Relationship Manager, Commercial

Chicago, United StatesHybrid

Responsibilities

Build relationships with Fin's small business customers ensuring revenue growth and customer retention
Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals
Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation
Track and report all key metrics related to customer growth, retention and Fin product usage growth

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce.
Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.
As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.
Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline
Experience managing procurement processes
Ability to build and maintain deep client relationships across levels in complex organizations
Demonstrable history of leadership, with both immediate and cross-functional teammate Benefits
Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated
*Proof of eligibility to work in the United States is required.

2+ years managing a large book of business; 120 accounts (retention, renewals, & account growth)
1+ years selling SaaS products •

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
The OTE range for candidates within the Greater Chicago Area is $132,836-$170,745.
Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future.
All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Policies

Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support.
Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
As a Small Business Relationship Manager, you will be a key member of the team leading the growth of our existing business.
We’re building a world-class sales organization, and the road ahead is going to be very exciting.
We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours.
We strongly believe in the overall growth and continued development of each new hire.
In joining the Relationship Management team at Fin, you join a community that believes in development and promotion from within.
Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them
Engage in team development and mentoring What skills do I need?