National Service Assessment Coach

On-site

Responsibilities

Drive business results through support of Service Assessment Specialist growth and development as identified through performance discussions with Supervisor/Manager.
Drive process design, acceptance and implementation.
Report any issues to IT and follow up until resolved.
Ensure that minimum expectations are met for tracked metrics.

REQUIREMENTS Two-year college degree in business or related field, or equivalent combination of education and experience.
experience of Renewal retail technology platforms (rForce, Mitel, brightmetrics, TechSee) is preferred.
Understanding of current technology and department processes.
Demonstrated ability to overcome objections, negotiate positive outcomes and present positive image of the company High level of emotional intelligence and listening skills Strong written and verbal communication skills, ability to build relationships at all levels.

PAY RANGE: $62,960.00 - $94,440.00 CULTURE AND
To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and
benefits may vary by position or location, we’re proud to offer a comprehensive Total Rewards Package designed to support your well‑being, growth, and future. Our
benefits include: 401 (k) Plan, Employer Fixed Contributions & Company Matching Profit Sharing
Medical, Dental and Vision Coverage
Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA) Life Insurance Paid Time Off & Paid Holidays Paid Maternity Leave & Paid Parental Leave
PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate.

ANDERSEN CORPORATION SUMMARY: At Andersen, we see possibility everywhere, every day and in everything we do.
The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.
Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.
Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.
JOB DESCRIPTION: Assist NSAT Supervisors and Manager in maximizing individual performance aligned with NSAT goals and objectives.
Assist in leading team in times manager or supervisor is not present specifically in the evenings and weekends as well as live coaching during majority of working hours.
Responsibilities Live Coaching – Working with the team on duty.
This involves doing live listen-ins, positive feedback as well as constructive criticism given to all agents as needed.
This includes listening in live to calls via the phone system and possibly taking over a call that gets escalated.
Training – Assist Supervisor and NSA Trainer with initial and on-going training of Service Assessment Specialists.