Lead cross-functional initiatives that drive efficiency, operational alignment, and predictable delivery.
Establish and manage performance metrics, operational dashboards, and reporting frameworks to monitor progress and inform decision‑making.
Identify operational bottlenecks and implement solutions that improve throughput, quality, and scalability.
Lead operational planning cycles, including annual planning, resourcing, and sequencing of strategic initiatives.
Standardize processes, documentation, and governance to ensure clarity, accountability, and operational consistency across teams.
Manage risk assessment and mitigation strategies, ensuring operational reliability.
Support onboarding, training, and best‑practice integration for operations‑related tools and processes.
Influence and support change‑management efforts to ensure smooth integration of new systems, tools, and methodologies.
requirements and consistently communicates and delivers customer and stakeholder value Own Product Management specific tooling (usage, contracting, mgmt); Drive consistent, standardized and efficient usage our tooling (Aha!, Jira, Confluence, XLS), determine what the right tool is for the outcome Own the pieces of the SDLC with product involvement; enable a culture of continuous learning and improvement; monitor the effective implementation of the SDLC, identify opportunities for tooling, process and
Requirements
experience with a comparable product management tool , ensuring strong transferable skills in product planning, roadmapping, workflow management, and cross‑team coordination. Primary
Influence Provide scalable solutions, like recorded training, best practices, templates, targeted coaching to product managers to facilitate the creation of high quality epics throughout the product lifecycle; supporting clear understanding of problems, suggested implementations and success metrics, and an effective refinement process with engineering Ensure product managers are creating and using effective, meaningful success metrics; In partnership with PMO, drive a process that regularly reviews
experience into best practices, templates and standardization Excellent cross-functional leadership, communication, and stakeholder‑management skills Expertise in scaling processes, optimizing workflows, and implementing operational frameworks Ability to analyze complex data, identify trends, and make data‑driven decisions Strong problem‑solving, critical thinking, and organizational skills High proficiency with operational and productivity tools Deep experience with Aha!
or strong transferable expertise from similar tools (e.g., Jira Advanced Roadmaps, Productboard, Monday.com, etc.) Ability to influence without authority and build strong relationships across teams High EQ; able to build consensus without direct authority through ‘disagree and commit’ style agreements; Exemplary communicator across all mediums (Slack, Video, Email, Powerpoint, Word); Ability to influence and align across many stakeholder groups Strong presentation and executive communication skills
Qualifications Bachelor’s degree in Business, Operations, Product Management, or related field 8+ years of
experience in operations, program management, product operations, or a similar discipline Proven
experience leading cross‑functional initiatives in a complex, fast‑paced environment Demonstrated ability to build and optimize operational processes
Experience with Aha! or equivalent product‑management tools Strong analytical and reporting capabilities Preferred
Qualifications Master’s degree (MBA or related discipline) 10–12+ years of
experience in operations leadership roles
Experience supporting product or technology organizations at scale Certification in Lean, Six Sigma, Agile, or similar methodologies Prior responsibility for tool governance, configuration, and enablement of Aha! or comparable platforms
Experience in change management, organizational design, or operational maturity transformation Background in software or technology‑focused environments Don’t meet all the requirements? That’s okay! We still want you to apply.
If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.
And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.
responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Benefits
All wolves receive compelling compensation and
benefits packages, including: Equity for all employees Flexible annual leave, paid holidays and volunteer days Training and career development programs Comprehensive private
benefits plan including medical insurance for you and your family, life insurance (3x compensation), and personal accident insurance.
Fertility support and paid parental leave Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.
Contact
Please let us know if you require any accommodation by emailing recruiting@arcticwolf.com. Security
Additional details
At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change.
Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world.
We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Bartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.
If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you! Our mission is simple: End Cyber Risk.
Role: Director of Product Operations The Director of Product Operations role exists to define, drive adoption and accountability of an efficient software development lifecycle at Arctic Wolf.
This individual will own codification of the product management outcomes through the SDLC, ensuring consistency in product management-specific documentation, standards, and training; owning the strategy and implementation for any product management specific SDLC tooling and to drive consistent adoption and accountability.
This role will monitor the implementation of the SDLC to ensure the product management organization is consistently driving to the standard, identifying gaps, and driving solutions in collaboration with PM leaders.
The Director of Operations is a strategic and execution‑focused leader responsible for driving operational excellence across the organization.
This role oversees cross‑functional processes, ensures alignment between product, engineering, and business teams, and establishes scalable operational frameworks that enable growth and efficiency.
The Director of Operations will partner closely with senior leadership to define operational strategy, optimize performance, and ensure organizational readiness as the business evolves.