operations
Posted Apr 29Senior Manager of Operations - Operations and Consulting experience required
New York, United StatesHybrid
Responsibilities
- Independently own key operational initiatives from ideation through execution.
- Manage multiple complex workstreams concurrently across diverse internal stakeholders and external health system partners.
- Maintain accountability over reports and analyses supporting core initiatives, which may include refills, new order intake, patient engagement, onboarding, operational efficiency, clinic implementation/optimization, call center management, and 340B claim management.
- Support pharmacy utilization optimization by building strong relationships with key stakeholders, understanding needs, and developing high-quality presentations and data analysis to advance operational goals.
- Drive innovation in operations reporting based on feedback, data availability, and insights across the team.
- Foster an equitable, collaborative environment for Operations Associates, Regional Integration Managers, and/or MPS team members, offering stretch assignments and encouraging knowledge sharing across sites.
- Drive accountability across internal and external stakeholders. Education & Experience
Requirements
- experience in operations, data analytics, patient experience, and process improvement.
- They must also be able to manage multiple large initiatives simultaneously and be an independent problem solver who is eager to learn. Key Responsibilities
- Associate or Bachelor’s Degree preferred
- experience in cross-functional settings strongly preferred
- MBA or PharmD a plus •
- Experience with pharmacy operating systems (e.g., Epic) a plus •
- Experience with large enterprise telephony software and/or programs a plus
- Expertise in Microsoft Excel, PowerPoint, and Tableau in a professional environment
- Ability to manage large datasets and convert them into actionable reporting
Experience
- 5–7+ years of relevant pharmacy work experience; leadership