other
Posted 1 weeks agoAccount Manager (MANTL)
at MANTL
United StatesRemote
Responsibilities
- Develop and maintain expertise in MANTL’s products and solutions to effectively communicate value and identify opportunities for cross-sell and account expansion.
- Establish and maintain proactive client engagement through regular outreach, business reviews, and strategic planning discussions.
- Monitor customer satisfaction and advocate for timely resolution of support issues and service requests.
- Analyze customer data and reporting to identify trends, risks, and opportunities; provide actionable recommendations and renewal risk mitigation strategies.
- Manage ticket queues, assess issue severity, and coordinate escalations when appropriate.
- Ensure effective client communication, conflict resolution, and delivery of agreed-upon commitments.
- Support implementation activities and platform deployments in partnership with clients and internal teams.
- Promote product adoption through training, enablement, and ongoing customer education efforts.
Requirements
- experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.
- Success in this role requires a deep understanding of customer objectives, digital banking and deposit origination strategies, and the ability to develop and execute plans that support mutual growth and long-term partnership success. Essential Duties &
- Experience 3–5 years of account management experience, including exposure to customer renewals, retention, and revenue growth initiatives. Education Level Bachelor’s degree or equivalent professional experience Knowledge, Skills, &
- Qualifications Strong written and verbal communication skills with the ability to tailor messaging to executive, business, and technical audiences.
- Analytical mindset with the ability to interpret data, identify trends, and develop actionable recommendations.
- Demonstrated ability to build relationships, influence stakeholders, and manage competing priorities in a dynamic environment.
- Ability to adapt to changing priorities and thrive in a fast-paced, growth-oriented organization.
- Candidates must be eligible to work in the US for full-time employment.