operations
Posted YesterdayOperations Support Manager
Responsibilities
- Support and coordinate end-to-end operational experiences for candidates sitting examinations through the Financial Academy, acting as a liaison between our delivery partners and the CISI operations team.
- Maintain and strengthen relationships with key stakeholders.
- Collaborate with internal teams to deliver high-quality customer experiences.
- Create and identify opportunities for improvements and service development.
- Uphold the highest standards of integrity and ethical conduct in all interactions.
- Ensure compliance with CISI's code of ethics and professional standards.
- Promote a culture of transparency, honesty, and accountability.
Requirements
- Ability to work independently and as part of a high-performing team. Previous
- experience in a Operations/Customer Service role.
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Additional details
- Job Title: Operations Support Manager Location: Riyadh
- About Us: The Chartered Institute for Securities & Investment (CISI) is the leading professional body for securities, investment, wealth, and financial planning professionals.
- As a not-for-profit organisation, we represent 52,000 members globally.
- Due to the importance of our strategic partnership with the Financial Academy we are creating a full-time presence in Riyadh.
- Join us and be part of a team that is making a significant impact with professionalism globally.
- Role Overview: Are you a customer centric and self-driven professional? We are looking for an Operations Support Manager to join our team, based in Riyadh, Saudi Arabia.
- In this role, you will be responsible for working closely with our key Partner The Financial Academy, supporting operational
- requirements and identifying opportunities to improve our service offering and exam candidate experiences. The role will involve market travel. Key Responsibilities:
- Provide exceptional service and support to our partners and members, ensuring all aspects of the customer experience are seamless.
- Regular engagements at events with members and stakeholders.