engineering
Posted Feb 10, 2025Associate Linux Support Engineer
at Canonical
On-site
Responsibilities
- Track record of going above-and-beyond expectations to achieve outstanding results •
Requirements
- Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT.
- We are hiring an Associate Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products.
- This role is an opportunity for a hands-on engineer with eagerness to learn, a passion for Linux and open source technologies to work with some of the best people in the industry at Canonical.
- From triaging complex cloud environments, desktop and server issues, Linux kernel crashes we’ve never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers.
- experience on the full technical stack at Canonical, across cloud, desktop and IoT.
- From problem qualification to full resolution, you will own and manage your cases.
- Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix
- Exceptional academic track record from both high school and university
- Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
- Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
- Knowledge or basic hands-on experience on 2 or more of:
- Linux server administration
- Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)
- Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
- Experience supporting virtualized environments (KVM, Virtual Box, VMWare) •
- Experience with other open-source desktop technologies
- As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software.
Benefits
- We consider geographical location, experience, and performance in shaping compensation worldwide.
- We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance.
- In addition to base pay, we offer a performance-driven annual bonus or commission.
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
Additional details
- Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.
- Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors.
- The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles.
- Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
- The company is founder led, profitable and growing.
- We regularly solve interesting, technical problems.
- You will be accountable for delivering an outstanding technical support
- When needed, you will transfer your cases to your colleagues or involve senior engineers.
- Location: This is a globally remote role. The role entails
- Working from your remote home office to provide technical support for employees.