infrastructure
Posted Feb 13Staff Devops Engineer
at Artisan
San Francisco, United StatesOn-site
Requirements
- WHAT ARTISAN IS We're building AI employees. Not chatbots. Not copilots.
- Our first, Ava, is an AI BDR used by hundreds of companies.
- Right now we're building Ava 2.0, a step change in what an AI employee can do.
- THE ROLE Artisan runs a platform that manages hundreds of millions of leads, orchestrates autonomous AI agents in real time, sends email at massive scale across thousands of customer mailboxes, and serves a product suite that replaces an entire sales stack (CRM, inbox, dialer, lead database, campaign engine).
- What that looks like concretely: - Kubernetes and container orchestration.
- We run on AWS with Kubernetes at the core.
- You'll own cluster management, scaling policies, resource optimization, and the overall compute layer that serves AI workloads, data pipelines, and customer-facing product infrastructure. - CI/CD and deployment pipelines. We ship constantly.
- When an AI agent fails to send an email or a pipeline stalls on lead enrichment, the team needs to know immediately and understand why.
- AI workloads and data-intensive pipelines at our scale generate real cloud bills.
- experience in DevOps, SRE, or infrastructure engineering, with a track record of owning production systems end to end - Deep expertise with Kubernetes, container orchestration, and cloud-native architecture on AWS - Strong CI/CD
- experience: you've built pipelines that teams actually trust and use daily - Fluent in infrastructure-as-code (Terraform, Pulumi, or equivalent) and GitOps workflows - Solid understanding of networking, DNS, load balancing, and security fundamentals -
- Experience with monitoring and observability tooling (Datadog, Grafana, Prometheus, or similar) - Comfortable scripting in Python, Bash, or Go for automation and tooling -
- experience supporting ML/AI workloads in production - Bonus: startup
- experience where you built the infrastructure function from scratch WHY THIS ROLE You're building the infrastructure layer for AI employees.
- The reliability bar is high because the AI doesn't stop working at 6pm.
- Email infrastructure, real-time AI orchestration, a database of hundreds of millions of leads, data pipelines, a multi-product platform.
Experience
- WHO YOU ARE - 6+ years of
Benefits
- We're a YC W24 company, have raised $35M+ from investors including Y Combinator, and are at $8M+ ARR.
- Experience operating databases in production (PostgreSQL, Redis, or similar) - Strong opinions on reliability, incident response, and on-call practices, but pragmatic about when to move fast - Bonus:
- experience with email infrastructure at scale (deliverability, domain/IP management, SMTP) - Bonus:
- Competitive salary + meaningful equity.
Additional details
- She researches leads, writes and sends emails in a customer's voice, runs multi-step outbound sequences, manages her own deliverability infrastructure, self-optimizes over time, and handles objections and meeting booking.
- The engineering problems are hard and the surface area is enormous.
- The infrastructure that makes all of this work reliably is the job.
- You'll own the full DevOps and infrastructure layer at Artisan.
- This is a staff-level role where you'll set the foundation, define the practices, and build the systems that everything else depends on.
- You'll build and maintain the deployment infrastructure that lets engineers release with confidence, multiple times a day.
- Automated testing, staging environments, rollback strategies, feature flags. - Observability and reliability.
- You'll build the observability layer from the ground up. - Email deliverability infrastructure.
- Ava sends email at scale across thousands of domains and mailboxes.
- Sender reputation, domain warming, DNS configuration, IP management.