product
Posted Jun 11Lead Product Manager, Enterprise AI & Automation
at Marqeta
Toronto, CanadaOn-site
Responsibilities
- Map how work flows across the enterprise to identify where AI can deliver step-change improvements — not just incremental automation, but fundamentally better ways of operating.
- Define functional and technical
- Design and lead the Plan and Commit process with business stakeholders for AI and automation technology requests.
- Define criteria for prioritizing automation projects and enhancements based on strategic alignment, risk reduction, ROI, and operational impact.
- Conduct feasibility assessments and cost-benefit analysis for proposed AI initiatives.
- Maintain a visible backlog of active and pending AI and automation initiatives, giving stakeholders transparency into status, effort, and expected value. IT Product Delivery
- Oversee QA and UAT processes to ensure systems meet business requirements before deployment.
- Coordinate deployment windows to minimize business disruption and risks.
- Establish hypercare programs for major system go-lives, including elevated incident SLAs and daily status check-ins during stabilization.
- Develop Business Systems Product Management competencies across the BT organization to ensure consistent and high-quality product practices across the BT organization.
- Lead vendor selection and commercial negotiations in partnership with Procurement and relevant stakeholders, and own ongoing vendor management for all Enterprise AI tooling contracts.
- Own and execute the Enterprise AI rollout plan in partnership with Corporate Communications and Learning and Development, ensuring deployment is phased, governed, and adoption-focused across all business units.
- Drive change management for AI initiatives — the best solution is worthless if nobody uses it. Build the channels, rituals, and feedback loops that make AI visible and valued across the organization.
- Establish and manage the internal AI organizational capability—including an AI Champion Network and Community of Practice—to drive centralized knowledge sharing, collective skill development, and accelerated, peer-led adoption across all business units.
- Define adoption metrics and post-launch stabilization plans for all major AI deployments.
- Design and own the Enterprise AI metrics framework; measure, report, and continuously improve the quantifiable business value delivered by the AI program.
- Report progress and outcomes to the senior leadership on a regular cadence.
- Establish governance guardrails that balance innovation velocity with responsible, compliant AI use — particularly important in a regulated fintech environment. Who You Are
Requirements
- We're looking for a Lead Product Manager, Enterprise AI and Automation to define how Marqeta identifies, governs, and scales AI and automation across the organization, focusing on the internal enterprise platform and employee-facing tooling to drive value across Marqeta’s internal operations and employee experience.
- You'll collaboratively design the AI vision for the enterprise, partner to build the governance and adoption frameworks that make it real, and work hands-on to evaluate tools, run pilots, and drive measurable business value.
- You'll partner closely with business unit leaders, the AI Steering Committee, and BT engineering to ensure AI initiatives are prioritized against the highest-impact problems — and that what gets built is driven to adoption.
- The right person is equally comfortable presenting an AI governance framework to the executive team and rolling up their sleeves to configure an agent, evaluate a vendor, or run a pilot with a business unit.
- Enterprise AI & Automation Strategy
- Collaboratively define Marqeta's Enterprise AI & automation strategy, including responsible AI principles, governance frameworks, and a multi-quarter adoption roadmap.
- Partner across the business to identify and prioritize high-value AI and automation use cases for each business unit.
- requirements (FRD/TRD) for all internal AI/automation platforms, serving as the primary proxy for the BT engineering team.
- Partner with Architecture Review Boards and AI Steering Committee to ensure all AI platforms and solutions adhere to defined IT standards and governance frameworks.
- Prioritize the AI portfolio strategically against business outcomes and executive guidance — and hold the line on priorities to ensure engineering time is focused on the highest-impact work.
- Evaluate emerging AI technologies and conduct pilots to validate applicability and business value before committing to scale.
- Stay current on the rapidly evolving AI landscape — tools, models, and platforms shift constantly, and this role requires continuous learning to ensure Marqeta's strategy reflects what's actually possible today.
- A genuine understanding of AI capabilities — summarization, classification, generation, agentic workflows — and the ability to translate that into business strategy and concrete use cases. •
- Experience building internal-facing enterprise AI systems or platforms; you think in systems and adoption curves, not just features. Demonstrated
- experience managing product backlogs, defects, and enhancement roadmaps for enterprise applications or internal platforms.
- Strong prioritization instincts and the ability to make hard calls about what matters most in a fast-moving, resource-constrained environment. You think in terms of business outcomes, not activity.
- Demonstrated ability to influence without authority — across business units, finance, legal, and security stakeholders.
- Comfort operating hands-on with AI tooling: you don't need to write production code, but you should be able to evaluate a platform, configure an agent, and troubleshoot when something isn't working. •
- Experience with no-code/low-code AI platforms (e.g., Workato, or similar) is a strong plus. Change management
- experience — you know how to drive adoption, not just deployment.
- – Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success.
- – Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.
Experience
- 7+ years in IT product management, with at least 2 years focused on AI or emerging technology products.
Benefits
- Fintech or regulated industry experience preferred. Compensation and Benefits
- When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location.
- The new-hire base salary range for this position, reflected in CAD, is: 113,800 - 142,300
- We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.
- Along with monetary compensation, Marqeta offers
- Multiple health insurance options
- Flexible vacation time
- Retirement savings program with company contribution
- Equity in a publicly-traded company
- Monthly stipend to support our remote work model
- Annual “development dollars” to support our people growth and development Family-forming
- benefits and up to 20 weeks of Parental Leave About Marqeta
Additional details
- This is not a research role or a strategy-only role.
- We work Flexible First . This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us!
- Participate in sprint demos and provide feedback to ensure development meets defined acceptance criteria.
- Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office.
- To support Flex First, we calibrate pay to a competitive value according to working location.
- Marqeta is on a mission to change the way money moves.
- We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions.
- Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time.
- You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all. Marqeta’s Values
- Earning and keeping their trust guides everything we do.