Install Coordinator

Action Garage Doors Meridian, United StatesOn-site

Responsibilities

Represent the company with customers by handling questions or complaints.
Manage pending installations weekly by contacting customers and adding notes to CRM software.
Establish customer rapport to ensure the highest levels of satisfaction.
Set up jobs in CRM software and maintain/update customer database with complete and accurate information.
Submit all installed equipment registration and any rebates electronically on customer's behalf.
Process all install paperwork timely and conduct job costing daily for commissions.
Coordinate all inspections with the permit coordinator to make sure all jobs are inspected and completed.

High school diploma or general education degree (GED).
Ability to multitask in a changing, fast-paced and dynamic environment coupled with the ability to be a self-starter and work on many projects at once.
Ability to read and interpret documents such as Home Warranty Contracts and Agreements, policies and procedures, etc.
Ability to read, interpret, and explain Company procedures and policies.
All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

Location: Meridian, ID Pay: $22-30/hr
Benefits – Health, Vision, Dental, PTO, Holidays, Employer paid Life Insurance and LTD, STD, HSA, FSA, 401k and matching
Employee Discount
*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.
Pay Range $22 — $30 USD

The role of the Install Coordinator is to manage the day to day scheduling operations, ensure that jobs are ready for installation.
Responsible for the creation of department job files, contacting clients regarding scheduling issues, scheduling subcontractors and inspections.
Responsible for coordinating communication between installers, field supervisors, clients, vendors and the office.
The ideal candidate will have exceptional phone presence and have a flair for top-notch client service.
Professionally answering the phone in a polite, friendly manner.
Advocates for the customer and ensures a quality install experience.
Responsible for returning all customer requests within the same business day.
Back up for the sales lead coordinator to assist in scheduling sales calls for the sales team.
Point of contact for dispatch, warehouse, and install team to ensure each project is coordinated smoothly.
Responsible for confirming installations with customers the day before installation and documenting in CRM software.