Call Centre Agent Bank

On-site

Requirements

experience in a clinical research environment, supporting important studies while working flexibly around other commitments.
You see how important this is for us: we need the right person assigned to the right study within the right timeframe -so ability to work towards deadlines whilst balancing quality of work is a must.
You don't have to go out there to find participants: Fortrea has been conducting clinical research studies for more than 30 years, so we have our own pool of interested individuals. Your main
IT proficiency : Basic knowledge of Microsoft Office (Outlook, Word, Excel).
Education : You should have at least a GCSE-level education.

experience in clinical trials is a bonus, it’s not a necessity: we provide full training with our doctors to teach you everything you need to know.

Looking for flexible work where your phone skills can help make new medicines safer for patients? Fortrea's Clinical Research Unit in Leeds is where life-saving medicines begin their journey .
You’ll be part of a team that asks one crucial question: will this new medicine be safe? If you enjoy working in a fast-paced environment, speaking with people and contributing to meaningful research while keeping flexibility in your schedule, this could be a great fit.
This is a Bank (0-hours) position , where work is offered based on clinic demand.
Office-based job at our Drapers Yard Clinical Research Unit, just a 7-minute walk from the train station Shifts are typically available Monday to Friday during office hours, with the potential for occasional late shifts (up to 8 PM) and some Saturdays During busier periods, you could work up to 37 hours per week; however, the number of hours offered can vary from week to week depending on operational needs.
ON A NORMAL DAY, YOU WILL… You will build and maintain Fortrea´s Study Participant database of healthy volunteers and patients for clinical trials.
responsibilities will be: Phone Screening new study participants … and be an active LISTENER : collect participant’s demographic data, performing medical history questionnaires, create new profiles in the database, accurately entering individual´s information in the system.