other
Posted Apr 12Manager - SaaS Onboarding - Professional Services
at Zenoti
Seattle, United StatesOn-site
Responsibilities
- Manage, coach, and develop a team of 8–10 Product Specialists and Project Managers.
- Align team members’ personal growth with business goals and create clear development pathways.
- Foster a culture of accountability, ownership, and collaboration.
- Collaborate cross-functionally with Sales, Product, and Customer Success to drive alignment and eliminate silos.
- Tailor communication to effectively influence executives and other key stakeholders.
- Own project and resource planning across multiple implementations.
- Drive operational cadence via team stand-ups, retrospectives, and performance reviews.
- Handle escalations with speed and empathy, ensuring a resolution that maintains client trust.
- Lead root-cause analysis and implement improvements that prevent recurrence.
- Identify gaps in onboarding processes and lead initiatives that enhance productivity and reduce time-to-value.
- Champion innovation and explore AI-based solutions that automate repetitive tasks, personalize client interactions, and improve delivery precision.
- Advocate for client-centric design in processes, templates, and training materials.
- Analyze trends and feedback to drive scalable strategies for stronger onboarding outcomes. What You’ll Need
Requirements
- We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.
- This role is perfect for someone who thrives on solving complex problems, building strategic relationships, leveraging AI-driven insights, and elevating both people and processes in a fast-paced SaaS environment.
- Strategic Oversight, AI Enablement & Delivery Excellence
- Leverage AI insights and automation to identify risk signals, optimize workflows, and improve client outcomes.
- Experience using or integrating AI tools and data-driven insights in operational workflows.
- Experience working with global teams across multiple time zones.
- Experience in wellness, spa, or healthcare domains.
- Creativity & Innovation: Brings forward new ideas, adapts quickly, and integrates emerging technologies like AI to deliver better outcomes.
Experience
- 10+ years of experience in SaaS onboarding.
- 3+ years leading and coaching teams in a high-growth environment.
Benefits
- Familiarity with project management and collaboration tools like Salesforce, Smartsheet, Jira, Confluence, or Rocketlane. Bonus:
- Zenoti Pay Range $125,000 — $140,000 USD
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Contact
- To learn more about Zenoti visit: https://www.zenoti.com About the Role
Additional details
- Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more.
- Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending.
- Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
- Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries.
- This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
- Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™.
- As a Practice Manager in our Onboarding team, you’ll lead a high-performing group of Product Specialists and Project Managers responsible for onboarding our SaaS clients.
- You will own the success of new customer implementations, drive internal team development, and operate as a key leader driving delivery.
- You will also be the face of Zenoti for our clients, showcasing how our platform delivers value beyond implementation.
- Act as an executive point of contact for clients during onboarding, ensuring success and long-term value realization.