operations
Posted 2 weeks agoManager IT Operations
at Turion Space
Irvine, United StatesOn-site
Responsibilities
- What You'll Do - Own IT Ops team execution: set priorities, manage workload across support and infrastructure tracks, and ensure consistent service delivery - Identify, build, and maintain automation for recurring IT workflows like onboarding/offboarding, provisioning, patching, endpoint configuration, ticket routing, and reporting - Serve as the escalation path for high severity issues, lead root cause analysis and drive resolution for recurring problems - Define and maintain team runbooks, support
Requirements
- experience managing a help desk or service desk function, including ticket systems, SLAs, and support metrics - Strong working knowledge of endpoint management, hardware lifecycle, networking fundamentals - Strong working knowledge of Windows and Linux environments -
- Experience with IT service management tooling (Jira Service Management, ServiceNow, or equivalent) - Demonstrated ability to balance reactive support workloads with planned project work across a small team - Clear, structured communicator; can translate technical issues into business context for leadership Preferred Qualifications -
- Experience in a regulated or security-sensitive environment (defense, aerospace, government contracting) - Familiarity with ITAR/EAR, CUI handling, or CMMC compliance
- Experience building out IT operations at a growing company like standing up processes, tooling, and team structure from an early stage -
- Experience integrating IT automation with CI/CD pipelines, infrastructure-as-code patterns, or API-driven workflows -
- Experience with workflow automation platforms (Power Platform, n8n, Make, or similar) for building self-service tools and automating business processes. Manager IT Operations: $150,000-$185,000 ITAR
Experience
- Qualifications - 5+ years in IT operations, systems administration, or infrastructure support, with at least 2 years in a team lead or supervisory role - Strong scripting and automation skills (PowerShell, Bash, Python, or equivalent) with a track record of eliminating manual IT processes - Hands-on