other
Posted Feb 25Principal Solution Architect - AWS
at TTEC Digital
Hyderabad, IndiaOn-site
Responsibilities
- Create detailed effort estimates and Scopes of Work (SOWs). Translate business
- Support RFP/RFI responses with solution narratives and technical estimations.
- Collaborate with Solutions Architects to refine and validate designs.
- Create reusable demo environments and technical accelerators.
- Develop reference architectures and implementation patterns for common use cases.
- Develop go-to-market collateral including solution briefs and white papers.
- Maintain internal knowledge base of AWS contact center integrations and patterns.
Requirements
- Position Purpose The Solutions Engineer – AWS Contact Center Practice will support pre-sales, solution development, and go-to-market initiatives within TTEC Digital’s AWS practice.
- Demonstration & Proof-of-Concept Development Build customer-facing demonstrations and POCs showcasing AWS contact center capabilities.
- experience with Amazon Connect. Strong knowledge of AWS services including AWS Lambda, Amazon Lex, S3, Amazon DynamoDB, and CloudFormation/CDK.
- Experience developing integrations within Amazon Connect.
- Experience with contact center platforms such as Genesys Cloud CX, Avaya, Cisco, or Five9.
- Ability to create architecture diagrams using Lucidchart, draw.io, or AWS Architecture icons.
- Familiarity with Infrastructure as Code tools (Terraform, CloudFormation, CDK).
- Knowledge of AI/ML services such as Lex, Bedrock, Transcribe, and Comprehend.
- Ability to influence solution strategy and collaborate cross-functionally.
- Ability to work independently while supporting multiple pre-sales engagements.
- Technology Stack AWS Services: Amazon Connect, AWS Lambda, Amazon Lex, S3, Amazon DynamoDB, CloudFormation, CDK IaC Tools: Terraform, CloudFormation, CDK Contact Center Platforms: Genesys Cloud CX, Avaya, Cisco, Five9 AI/ML Services: Lex, Bedrock, Transcribe, Comprehend Diagramming Tools: Lucidchart, draw.io Education,
- Experience and Certification Required: 7+ years of
- experience in technical pre-sales, solutions engineering, or contact center consulting.
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
- Preferred: AWS Certifications (Solutions Architect, Developer, or specialty certifications).
- Experience with CTI integrations (Salesforce, ServiceNow, Microsoft Dynamics).
- Experience building enterprise-level demos and proof-of-concepts.
Benefits
- Our vision is the same, a place where employees know they can thrive.
Additional details
- At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer
- Responsibilities Solution Development & Pre-Sales Support Develop technical solutions and architecture diagrams for customer proposals and RFP responses.
- requirements into actionable technical delivery plans.
- Enablement & Documentation Produce technical documentation, solution guides, and best-practice materials.
- Competency Strong technical writing skills (SOWs, RFP responses, proposals).
- This role focuses on designing scalable AWS contact center solutions, building customer-facing demonstrations, creating reusable technical assets, and enabling delivery teams with best practices and accelerators.