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Posted 2 hours agoFloor Lead - (Sur La Table)
Madison, United StatesOn-site
Responsibilities
- Model and hold employees accountable to customer service standards.
- Model and ensure all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed.
- Support sales driving initiatives and create daily agendas.
- Ensure timekeeping practices are in place and consistently followed according to SLT Policy.
- Demonstrate exceptional verbal and written communication skills with employees, customers, field management and corporate office.
- Achieve Results: You meet and exceed goals and expectations.
Requirements
- ESSENTIAL FUNCTIONS: Ability to communicate verbally and work cooperatively with employees and customers.
- Ability to remain in a stationary position for up to 3 hours at a time.
- Ability to grab, reach, push, pull, bend, stoop, kneel and crouch in order to demonstrate, retrieve and replenish merchandise.
- Ability to work a varied schedule to observe employees and customers at different times of the day, week and year.
- Ability to ascend/descend ladders in order to retrieve and/or move merchandise.
- Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse in order to accomplish work.
- Ability to lift and/ or move merchandise weighing up to 35 lbs.
- experience as a Sur La Table Sales Associate, preferred. 1 year of retail supervisory experience, preferred. Proficient in POS Systems. Some
- experience with MS Office Suite (Outlook, Word and Excel).
- May require Food Handlers Certification.
Experience
- QUALIFICATIONS: 1 year of retail sales and customer service experience. Prior
Additional details
- With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it.
- Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.
- FLOOR LEAD The Floor Lead contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey.
- This role supports a General Manager (GM) or Store Manager (SM) in the achievement of sales goals and directs daily store operations as a Manger on Duty (MOD).
- The Floor Lead reports to a General Manager (GM) or Store Manager (SM).
- JOB DUTIES AND RESPONSIBILITES: Contribute to an environment where employees are informed and capable by supporting training for all employees.
- Provide coaching in the moment and performance feedback to employees and communicate performance issues directly to the General Manager or Store Manager.
- Direct employees to ensure appropriate merchandise stock levels, merchandise presentations, and ensure selling floor is adequately stocked according to visual standards.
- Stay informed by maintaining product knowledge, accessing available training and seeking out additional resources when necessary.
- Complete and carry out inventory transactions including but not limited to, receiving, MOS, and RARs.