customer support
Posted 2 weeks agoCustomer Success Manager - LATAM (Portuguese-speaking)
at Datadoghq
BrazilHybrid
Responsibilities
- Proactively build relationships with customers to create mutual trust
- Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
- Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal) Who You Are:
Requirements
- experience in a customer account facing role
- Sales training in MEDDIC and Command of the Message
- Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale.
- It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers.
- Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.
- Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center.
Benefits
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
Additional details
- As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling.
- You’ll advocate for the customer internally and focus on a positive customer experience.
- Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities.
- Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.
- At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table.
- We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
- Partner with the sales team to ensure smooth transition and onboarding experience
- Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
- Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
- A strong communicator with excellent attention to detail