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Posted Apr 28Customer Service Supervisor
at TransPerfect
Us El Paso, United StatesOn-site
Requirements
- responsibilities: Ability to coach and develop direct reports to deliver exceptional customer service Ability to inspire and motivate employees to create a highly engaged, positive culture Develops, recommends, and implements measures to improve productivity, performance, quality, and career path for customer service representatives Documents all coaching/development sessions in a timely manner.
- Have good business writing skills Responsible for all daily administrative duties (e.g., timecard administration, payroll, etc.) as required Responsible for communicating policy updates and company information through team meetings, huddles, and one-on-one development sessions Assists in research and analysis work efforts by providing input for forecasting, training program assessment, and quality assurance program calibration Identifies and resolves operational problems by taking initiative, ability to
- experience in a call center environment Exceptional customer service experience
- Experience leading a team of 15+ employees Excellent oral and written communication skills Excellent time management skills Strong interpersonal and communication skills – ability to deliver constructive feedback and inspire employees to deliver positive results Ability to multitask on a daily basis Ability to adapt well in a changing environment Solid understanding of Word, Excel, and MS Office suite
- Experience with Workday a plus TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.
Additional details
- TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that.
- Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
- Team Supervisors are responsible for overseeing the day-to-day operations of their team.
- Primary role is coaching and developing employees to deliver an exceptional customer experience. Position