Lab Customer Support Consultant, English Speaking

Hoofddorp Hq, NetherlandsHybrid

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Requirements

At the clinic, they have to plan a surgery on Molly the cat and it requires additional tests that need to be sent to one of our laboratories based on the preliminary testing results.
What You Need to Succeed: Fluency in English, spoken and written is a must.
Additional fluency in another European language would be an important addition.
You are self-motivated and creative person, who can anchor these traits with a high degree of accuracy and an analytical mindset.
You master problem solving skills and you have a fine attention to detail.
You have superb communication (both written and verbal) and listening skills, which are a must in order to be a successful laboratory customer support consultant.
Including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner.
You have strong computer and technical skills, with the aptitude to learn applicable software and hardware.
You have an ability to ability to withstand stress.
You have an ability to be on the phone for 8 hours a day and able to work full time (40 hours a week).
If meaningful work and a sense of purpose are at the top of your list, you’ll find it here.

Opportunity for annual equity bonus On the job training & career advancement opportunities. Additional
benefits including, but not limited to wellness resources, gym benefit, volunteer paid days off, bike plan, and much more. 25 days holidays per year A Retirement/Pension contribution paid by IDEXX Why IDEXX We’re proud of the work we do, because our work matters.
At IDEXX, you’ll be supported by competitive compensation, incentives, and

As a Laboratory Customer Support Consultant, you will be the direct line between IDEXX and our customers, making this a crucial role to achieving our Purpose.
Why this role matters: You will be the first point of contact between IDEXX and our customers, which makes this role vitally important.
You will develop deep and meaningful relationships with our customers, offering solutions to meet their unique needs.
Every interaction with a customer allows IDEXX to demonstrate the power of diagnostics that helps veterinary practices – and the pets under their care – thrive.
As member of this team, this is what your day would look like: You start working in the morning, a vet is calling you.
So now, the vet clinic is calling you to request these additional tests, enquiring to learn more about what samples to send and the turnaround time of the tests.
You need to help them with answers in a timely & accurate manner.
In this role: You will act as the liaison between customers and the IDEXX laboratories You will provide and clarify processes for lab tests, coordinate follow-up tests on samples, and help coordinate the pickup and delivery of samples You will be helping our customers with questions regarding turn-around time, sample to use and pricing.
You will be actively detecting trends and finding solution for recurring issues.
You will be answering on emails and taking notes on all pending actions in our customer relationship systems.