Support Analyst Intern

Singapore, SingaporeOn-site

Responsibilities

Support Analysts need to be able to learn quickly and effectively solve problems.
Keep documentation of client interactions so that you and your teammates can identify and address trends through process improvement
Train your clients based on the understanding you have acquired while working with them

Trusted by 65,000+ companies in 160+ countries, Carta’s platform of software and services lays the groundwork so you can build, invest, and scale with confidence.
Together, Carta is creating the end-to-end ERP platform for private markets.
Our team’s mission is to provide excellent customer service by leveraging our knowledge of equity and Carta to reduce customer effort and empower clients to efficiently manage their ownership.
A successful candidate will be comfortable and confident in written and verbal communication with whichever of Carta’s stakeholders they end up working with.
Maintain an in-depth understanding of the software platform as well as all of Carta’s business units - Private Markets and Valuations.
Experience working in a client facing role, preferably a call-center or similar style work environment
Carta uses E-Verify in the United States for employment authorization. See the E-Verify and Department of Justice websites for more details.

Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit.
As a Support Analyst, you will have the opportunity to support our product lines including: Cap Table Management and Carta Total Compensation .

Please note that all official communications from us will come from an @carta.com or @carta-external.com domain. Report any contact from unapproved domains to security@carta.com.

Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work, Carta is shaping the future of private market infrastructure.
Traditional ERP solutions don’t work for Private Funds.
Carta’s software for the Office of the Fund CFO does just that - it’s a new category of software to make private markets look more like public markets - a connected ERP for private capital.
For more information about our offices and culture, check out our Carta careers page .
As one of the first few hires on the APAC Customer Support team, you will have a unique opportunity to make a significant impact on our business in the region.
Serving as our customers’ primary point of contact, support analysts will address inbound requests/inquiries over phone, chat and email.
This could include C-level executives, customers’ employees, law firms (partners and paralegals), as well as investors/board members.
responsibilities and duties you can expect include:
Provide timely and accurate front-line support for all customers
Proactively follow-up with your clients and stay actively engaged from the day a case is opened