Principle Genesys Cloud CX Developer

Hyderabad, IndiaOn-site

Responsibilities

Collaborate with Project Managers and clients to define and refine application requirements
Design and develop integrations between Genesys Cloud and backend CRM/database systems
Develop and maintain core PureCloud handlers and integrations
Conduct unit, functional, and integration testing for stability and reliability
Deploy and implement applications in client environments
Maintain and support existing applications, troubleshoot issues, and implement enhancements
Monitor system errors and participate in on-call rotations
Update customer environments based on configuration changes
Ensure project delivery within scope, budget, and timelines
Lead ongoing technical training and skill development initiatives
Demonstrate professionalism while representing the organization to clients and vendors Technical Expertise
Lead by example Operations
Deliver high-quality output within timelines and budgets

Deep expertise in Genesys Cloud CX (PureCloud) development
Experience with Genesys Engage / Cloud / Multi-Cloud platforms
Strong understanding of Contact Center domain and CCaaS architectures
Experience integrating CRM systems, databases, and third-party APIs
Knowledge of system hardware/software troubleshooting Competency Personal
Ability to lead and mentor a team of developers and QA engineers
Ability to manage multiple projects simultaneously
Ability to clearly communicate complex technical concepts
Proficient with Microsoft Visio and Office tools Technology Stack Genesys Engage / Genesys Cloud / Multi-Cloud platforms – Primary XML, SOAP, REST, JavaScript, JSON, HTML – Primary Contact Center Domain Knowledge – Primary Microsoft Development Platform – Desired .NET Framework 4.5 & Above – Desired SQL Database Management – Desired Education,
Experience and Certification
Bachelor’s degree in Computer Science, Business, or related field
experience as a software developer (5+ preferred for Senior level positioning)
Strong experience with .NET Framework Professional
experience with integration services (XML, SOAP, REST, TCP/IP, JavaScript, JSON, HTML)
Deep understanding of application architecture and data modeling Proven hands-on
experience with Genesys Cloud (PureCloud) development platform

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer
Position Purpose TTEC Digital is seeking an experienced and enthusiastic Senior Developer specializing in Genesys Cloud CX (formerly PureCloud) and related Contact Center solutions.
In this role, you will function as a core member of the Development team across all phases of the project lifecycle including Design, Build, Deploy, and Support.
You will develop web and Windows services, APIs, and applications integrating with CRM systems, databases, and third-party platforms.
Provide technical mentoring to CCaaS developers and QA analysts
Participate in technical interviews and hiring recommendations
Accurately forecast utilization and consulting revenue
Application architecture and system integration expertise
Strong troubleshooting and escalation handling skills
Provide guidance on complex and sensitive assignments