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Posted 22 hours agoAssociate Director, PIMS Integrations Product Management
at ezyVet
Westbrook, United StatesOn-site
Responsibilities
- Maintain a coherent portfolio view of PIMS integration, with explicit choices about where IDEXX leads, where IDEXX partners, and where IDEXX designs around constraints.
- Define and operate the product strategy for integrating with third-party PIMS, recognizing the variability in partner willingness and capacity to invest in an IDEXX-friendly experience.
- Maintain a deep relationship with field and support leadership so customer and field signal informs product on a defined cadence.
- Establish the measures and the reporting rhythm that make integration health visible to leadership.
- Build a small, senior product team that operates as a single domain team alongside R&D delivery, accountable end-to-end for the PIMS integration experience.
- Demonstrated track record setting strategy for a customer-facing product domain that spans multiple internal product lines or business units.
Requirements
- experience across every touchpoint.
- PIMS integration is one of the largest opportunities for IDEXX Diagnostic Software to advance this North Star.
- experience inside IDEXX-owned PIMS — where IDEXX controls both sides of the connection — a visible differentiator that earns the right to be the customer’s default.
- Experience designing and operating integrations between platforms, including ecosystem integrations where both owned and third-party endpoints matter.
- Experience in regulated, technical, or scientific industries such as veterinary, healthcare, life sciences, medical devices, or laboratory diagnostics strongly preferred.
- Experience working closely with field commercial and support teams and translating signal from those teams into product action.
- Education Bachelor’s degree in business, engineering, computer science, life sciences, or a related discipline.
- Master’s degree or MBA preferred.
- experience of the people inside it. Bias for simplicity. Pursues clean, efficient solutions that make it easier (not just possible) for customers to do business with IDEXX. Preferred
- Qualifications Veterinary industry experience, including familiarity with practice management software and the workflows it supports.
- Familiarity with veterinary clinical workflows, in-house diagnostics, reference lab ordering, and reflex testing patterns.
- If meaningful work and a sense of purpose are at the top of your list, you’ll find it here.
Experience
- What You Will Need To Succeed 10+ years of product management experience, with at least 4 years in a leadership role managing product managers and/or cross-functional product teams.
Benefits
- At IDEXX, you’ll be supported by competitive compensation, incentives, and
Additional details
- The CAG Diagnostic Software organization is responsible for the software experiences (in-clinic and in-cloud) that connect IDEXX diagnostics to the daily workflow of every veterinary practice we serve.
- The Associate Director, PIMS Integrations Product Manager is the senior product leader accountable for IDEXX’s integration with Practice Information Management Systems (PIMS), a critical channel within the OneIDEXX experience.
- OneIDEXX is CAG Diagnostic Software’s North Star: meeting veterinary practices where they are.
- Whether through their PIMS, IVLS, VetConnect PLUS, MyIDEXX, IDEXX Online Orders, or other surfaces.
- To ensure the customers encounter one coherent IDEXX
- The role is obsessively focused on clean, efficient integrations: flawless inside IDEXX-owned PIMS, where IDEXX controls both sides of the connection, and strategically excellent across the broader third-party PIMS ecosystem.
- From the customer’s point of view, the partnership is invisible; the
- experience is IDEXX, held to a single quality bar.
- Done well, every IDEXX test a practice runs lands cleanly in their PIMS, every new product launch shows up working, and customer-facing commercial teams spend their time supporting our customers with our diagnostic solutions, not on integration mechanics.
- The Associate Director sets the multi-year integration strategy, defines the operating model that delivers it, and partners across IDEXX product lines, the IDEXX-owned PIMS businesses, the broader PIMS partner ecosystem, and IDEXX’s commercial and support organizations.