infrastructure
Posted 2 weeks agoSenior Engineer, Infrastructure Platform
at Intercom
Dublin, IrelandHybrid
Responsibilities
- Automate everything: Eradicate manual, repetitive, and unscalable work. You will view infrastructure challenges as software problems, building automation and tooling that accelerates R&D.
- Drive architectural evolution: Plan, design, and execute generational changes to Fin’s core infrastructure. You will navigate complex scaling challenges and build elasticity into our systems.
- Deliver operational excellence: Own the reliability of our core services.
- Ship production-grade systems: Independently lead complex initiatives, owning the design, implementation, testing, and operational runbooks for high-impact infrastructure projects.
- Build AI-native leverage: Treat AI as a primary tool for getting work done, using coding agents to automate infrastructure work, and building agent skills, tooling, and reliable defaults that let every engineer at Fin apply that same leverage safely.
Requirements
- Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
- Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce.
- Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.
- Fin is the AI Customer Agent company, and our platform is what makes shipping that innovation possible.
- AI is how we live that mission.
- We don't just build the platform for the AI Customer Agent company, we build with AI.
- We expect every engineer here to treat AI as a core part of their toolkit, not an afterthought.
- You'll look for the toil that AI should eliminate before a human ever touches it.
- Cloud infrastructure expertise: Multiple years designing, building, and operating high-scale distributed systems and platforms in a cloud environment (ideally AWS), with accountability for availability, performance, and costs.
- Engineering rigor: Deep knowledge of modern programming languages with infrastructure-as-code as a nice to have.
- You have a track record of treating infrastructure as a software engineering discipline.
- Clear, timely communication: You write crisp technical docs, run blameless incident reviews, present trade-offs clearly to technical and non-technical partners, and thrive in an asynchronous, fast moving, and highly collaborative environment.
- AI-first by default: You reach for AI to accelerate your work and have a track record of doing so, automating investigation, code, and operational tasks with coding agents, and building tooling that scales that leverage to others.
- You exercise judgment about where AI helps and where it doesn't, and you hold a high bar for the correctness and safety of what it produces. Why join us?
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- MacBooks are our standard, but we also offer Windows for certain roles when needed. #LI-Hybrid Policies
Benefits
- Competitive salary and equity in a fast-growing start-up
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
Additional details
- Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
- Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support.
- Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
- At Fin, shipping is our heartbeat , and product teams shouldn't have to worry about infrastructure—it should “just work.”
- Our team’s mission is simple but powerful: prevention is better than cure.
- We provide the tooling and platforms that make reliability, observability, secure deployment, and velocity the default path for every engineer.
- We make it incredibly easy to do the right thing, and appropriately hard to do the wrong thing.
- Our engineers use coding agents and self-authored agent skills to automate toil, investigate incidents, and ship faster, and a big part of this role is extending that leverage to the rest of R&D.
- You will be joining a high-performing, high-autonomy team of deeply tenured engineers (our median tenure is five years!) who hold a high bar for execution and collaborative problem-solving.
- As a Senior Engineer, you will be a critical force-multiplier for the entire R&D organization.