Technical Application Specialist

MalaysiaOn-site

Requirements

Follows procedures to troubleshoot client-server software application issues that may involve Microsoft SQL, web servers, credit card payment terminals, network printers, and Android/IOS devices.
experience or sales Contributes and uses department's knowledge base articles and FAQ's. Knowledge, Skills & Abilities Ability to effectively communicate both verbally and in writing Customer
experience skills Knowledge of specific system application fundamentals and business processes Strong problem solving and troubleshooting skills
Experience in a support environment with high call volumes desired SaaS or e-Commerce
experience Basic accounting knowledge is preferrable Basic programming skills; ability to understand programming logic
Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP.
From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters.

And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay &
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

Responsibilities Confers with customers via phone, email or chat to diagnose technical and/or system problem troubleshoot, repair and test solutions.
Responds to situations where standard procedures have failed to isolate or correct system or software failures through customer-centric interpersonal skills and providing technical product knowledge.
Stays up-to-date with software updates and/or changes to be able to provide timely and accurate solutions to customers.
Assists with system setup, configuration, and/or use of programming and integration tools and techniques that aid in the customization, extension and integration of products.
Addresses concerns brought up by other departments such as customer
We help businesses stay future-ready by connecting people, processes, and technology.
Together, Epicor employees are creating a more resilient global supply chain.
Whatever your career journey, we’ll help you find the right path.
Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive.
Benefits Health and Wellness: Comprehensive health and wellness