Cisco UC Voice Engineer

PhilippinesOn-site

Responsibilities

Perform upgrades of CUCM, UCCX, and CUC from version 12.5 to 15.4 •
Execute VMware ESXi upgrades from versions 6.5 and 7.0 to 8.0 •
Coordinate with global teams to plan and execute upgrade windows with minimal business impact •
Troubleshoot and resolve issues during and after upgrade activities •
Ensure compliance with company standards, security policies, and best practices •
Collaborate with experienced engineers across regions •

We are seeking an experienced Cisco UC Voice Engineer to support critical upgrades and modernization initiatives across our enterprise communication platforms.
In this role, you will be responsible for delivering seamless upgrades to Cisco Unified Communications Manager (CUCM), Unified Contact Center Express (UCCX), and Unity Connection (CUC) , along with associated VMware ESXi infrastructure .
experience upgrading VMware ESXi from 6.5/7.0 to 8.0 •
Clear and effective written and verbal communication skills • CCNA certification Preferred
Experience supporting global or enterprise-scale environments , including rotating or after-hours coverage •
CCNP Collaboration (or equivalent hands-on experience) with Cisco UC technologies •
Familiarity with ITIL or structured change management practices •
Experience with large enterprise UC deployments , including multi-cluster and multi-site architectures Why Join •
Work on high-visibility Cisco UC upgrade initiatives •
Gain exposure to latest Cisco UC and VMware technologies •

experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.