Subject Matter Expert

CanadaOn-site

Responsibilities

Conduct structured audits of task outputs to evaluate accuracy, consistency, and adherence to project guidelines.
Identify patterns of quality issues and flag systemic gaps impacting output standards.
Define and refine quality benchmarks, scoring rubrics, and evaluation criteria based on project needs.
Ensure quality frameworks reflect domain-specific rigor where applicable.
Analyze audit results to generate actionable insights on quality trends and performance gaps.
Recommend improvements to workflows, guidelines, and evaluation processes based on audit findings.
Support calibration efforts to ensure alignment across reviewers and quality stakeholders.

Experience in quality assurance, auditing, or evaluation frameworks is preferred.
At Scale, our mission is to develop reliable AI systems for the world's most important decisions.
Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact.
We are expanding our team to accelerate the development of AI applications.

We comply with the United States Department of Labor's Pay Transparency provision .

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com.

Engagement Type: Part-time (Hourly) — Work as many or as few hours as you'd like, with the flexibility to set your own schedule based on your availability. Overview
The Subject Matter Expert is a specialized role focused exclusively on quality evaluation and standards definition within assigned projects.
This role is designed for subject-matter experts who provide high-value insights through audits, quality frameworks, and performance analysis.
The Subject Matter Expert does not engage in contributor management, real-time support, or operational task coordination.
Instead, the role centers on assessing output quality, identifying systemic issues, and recommending improvements to ensure high standards are consistently met. Key Responsibilities
Apply domain expertise to assess nuanced or complex work requiring specialized knowledge.
Contribute to the development of gold standards and reference materials for high-quality outputs.
Provide structured reports with clear recommendations to improve overall output quality.
Partner with internal stakeholders to calibrate on quality expectations and scoring consistency.
Contribute to continuous improvement initiatives strictly related to quality outcomes.