operations
Posted 2 days agoManager Technical Operations and Resolution
Cottage Grove, United StatesOn-site
Responsibilities
- They provide real-time technical direction to the National Service Assessment Team, lead dark‑market service recovery, and oversee full lifecycle case management to strengthen consistency, accountability, and long-term service performance across all markets.
Requirements
- The role champions change, strengthens operational readiness, and builds cross‑functional relationships that enhance customer experience, service capability, and organizational excellence MINIMUM QUALIFICATION AND SKILL
- REQUIREMENTS Strong understanding of current technology platforms as well as new technology. and department processes, with ability to promote continued development.
- Outstanding customer service skills, especially win/win, problem solving, and customer resolution skills required Strong written and verbal communication skills with the ability to build relationships at all levels.
Benefits
- Knowledge of construction / window & door Travel up to 40% of the time PAY RANGE: $101,176.00 - $156,824.00 CULTURE AND
- To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and
- benefits may vary by position or location, we’re proud to offer a comprehensive Total Rewards Package designed to support your well‑being, growth, and future. Our
- benefits include: 401 (k) Plan, Employer Fixed Contributions & Company Matching Profit Sharing
- Medical, Dental and Vision Coverage
- Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA) Life Insurance Paid Time Off & Paid Holidays Paid Maternity Leave & Paid Parental Leave
- PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate.
Additional details
- ANDERSEN CORPORATION SUMMARY: At Andersen, we see possibility everywhere, every day and in everything we do.
- The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.
- Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.
- Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.
- JOB DESCRIPTION: POSITION PURPOSE The Manager Technical Operations & Service Resolutions ensures the effective resolution of the most complex and escalated service situations across the retail network by proactively identifying issues, diagnosing root causes, and driving targeted recovery strategies and implementing practices that support the avoidance of repeat failures and preventable escalations.
- As a people leader, the Technical Customer Escalation Manager will also set clear expectations, develop team capabilities, and foster a culture of urgency, ownership, and signature service while building strong cross-functional partnerships that enhance customer experience, operational readiness, and organizational excellence. POSITION
- RESPONSIBILITIES Leads the diagnosis and resolution of complex and escalated service situations across the national network, applying strong strategic problem‑solving, technical judgment, and effective decision‑making to ensure issues are addressed accurately, efficiently, and with urgency.
- Leads structured root cause analysis and corrective action planning to eliminate systemic issues, strengthen diagnostic accuracy, and improve long‑term service performance.
- Synthesizes data, validates trends, collaborates cross‑functionally, and ensures sustainable solutions are implemented and adopted across the network.
- Manages the full lifecycle of each case by ensuring thorough documentation, structured root cause analysis, and disciplined corrective action planning.