other
Posted Apr 20Customer Engagement
at AfterQuery
San Francisco, United StatesOn-site
Responsibilities
- requirements are met and feedback is incorporated. - Develop and execute customer success playbooks, onboarding sequences, and account growth strategies. - Monitor customer health metrics, usage patterns, and satisfaction scores to proactively address issues. - Create and facilitate customer advisory boards, user groups, and feedback sessions to inform product roadmap.
Requirements
- We serve every frontier AI lab with the mission of delivering the best data to power the best models.
- This is a rare opportunity to join a company at a defining moment in AI.
- We're based in San Francisco and backed by leading investors including Altos Ventures, BoxGroup, and Y Combinator and angels from Google DeepMind, OpenAI, Anthropic, Meta Superintelligence Labs, and Microsoft AI and are based in San Francisco.
- What You'll Do - Support and expand relationships with existing AI lab and enterprise customers. - Conduct regular business reviews and strategic check-ins with key stakeholders at client organizations. - Identify and drive expansion opportunities within existing accounts including new use cases, teams, or product lines. - Work cross-functionally with operations and engineering teams to ensure customer
- What We're Looking For - 3-5 years in a Business Operations, Account Management, or Customer Engagement role, ideally in DaaS, AI, or B2B SaaS.
- - Strong technical fluency to discuss complex AI/ML concepts like model training, evaluation, and data quality with technical stakeholders.
- Experience in fast paced, highly technical environments and comfort in ambiguity. - Familiarity with customer success tooling (CRM/CS, net health scoring, usage analytics, etc.). - A bias toward data-driven decision-making and continuous optimization.
Benefits
- Since raising our $30M Series A at a $300M valuation, AfterQuery has grown well over a $100M revenue run rate.
- Compensation Structure: - $140-160k base + bonus + equity - Comprehensive
- benefits (UberEats and ride share stipend, comped Equinox, 401K with match, health, dental, and vision insurance)