Head of Site Operations & Delivery @NET-A-PORTER

London, United KingdomHybrid

Responsibilities

Lead end-to-end incident, problem and defect management, coordinating cross-functional teams to resolve production issues, minimise customer impact and drive root cause improvements.
Govern change requests, balancing commercial priorities, innovation, customer improvements and operational resilience while ensuring transparent prioritisation and stakeholder communication.
Oversee testing, release planning and deployment processes, ensuring business readiness, quality assurance and successful delivery of new functionality.
Define and measure the success of new features with Analytics, continuously optimising performance, operational processes and delivery frameworks.
Lead, coach and develop the Site Operations team, driving operational excellence, accountability and continuous improvement while owning key operational KPIs including site stability, release quality and roadmap delivery.

experience through effective production support and governance.
Confident working across Agile environments with a solid understanding of software development lifecycles, testing and change management.
If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.

WHAT WE OFFER Besides a competitive salary, we can offer you: A pension that both you and the company contribute too A portal with an array of discounts on things like theme park and cinema tickets Our famous staff discount along with exclusive staff sales Private healthcare for you and your family Flexible working From the moment you join the LuxExperience Group we are committed to making your journey with us inspirational and evolutionary.

NET-A-PORTER is the leading luxury fashion destination for women.
The first digital platform of its kind, NET-A-PORTER has revolutionised the way women shop, delivering fashion, fine jewelry & watches and lifestyle collections to the world’s most discerning women.
Today, NET-A-PORTER continues to own discovery, inspiration, exceptional curation, customer
NET-A-PORTER creates exclusive, personalised experiences for its EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation-only moments.
PORTER, the editorial voice of NET-A-PORTER, entertains and inspires women through daily content, and tells the stories of incredible women across the globe.
NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.
To support our Site Trading Team we are searching for a talented Head of Site Operations & Delivery to be based in our London Westfield office
WHAT YOU WILL DO Own the operational health of the website and app, ensuring a stable, high-performing customer
Partner with Trading, User Journey, Customer, Analytics, Product and Technology teams to gather, challenge and translate business needs into clear user stories and functional requirements.
WHO YOU ARE Experienced in leading site operations, production support, release management or digital delivery within a complex ecommerce environment.