customer support
Posted May 26Senior Customer Success Manager - UK
at recharge
London, United KingdomHybrid
Requirements
- - Maintain a deep understanding of your portfolio, regularly tracking key metrics and sharing meaningful updates with stakeholders What you’ll bring - Ability to work at least 3 days/week in our London office - 3-5 years of
- experience managing Enterprise SaaS accounts in a fast-paced, technology-driven company - A consultative mindset and proven track record of supporting strategic, high-touch accounts -
- Experience managing accounts within e-commerce and a passion for the industry - Excellent relationship management, communication, and negotiation skills - Strategic thinking with the ability to translate goals into actionable, scalable plans - A sense of urgency and desire to go above and beyond to provide solutions for our customers - Resourcefulness: you'll figure out what needs to be done and find ways to make it happen - Desire to make a meaningful impact at a high-growth company - Practical,
Benefits
- experience desired - Ability to travel 15-20% annually Compensation Recharge’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance.
- Salary ranges are designed to be competitive and aligned with country specific practices, while individual compensation is determined by skills, qualifications, and experience.
- The compensation listed is not inclusive of any equity and
Contact
- Learn more at: getrecharge.com http://getrecharge.com Recharge is looking for an experienced Senior Customer Success Manager to support our top EMEA merchants with consultative guidance, product expertise, and strategic growth recommendations.
- Benefits at a Glance - Medical, dental and vision plans - Retirement plan with employer contribution - Flexible Time Off - Paid Parental Leave - Monthly Remote Life and Merchant stipends Recharge http://www.rechargepayments.com/ | Instagram https://www.instagram.com/rechargepayments/?hl=en | Twitter https://twitter.com/ReChargePayment | Facebook https://www.facebook.com/rechargepayments/ Recharge Payments is an equal opportunity employer.
Additional details
- Recharge is the subscription platform for the world’s fastest-growing and most innovative brands.
- Shopify’s premier subscription solution, Recharge is on a mission to build the future of commerce around customer retention.
- Known for its relentless product innovation and focus on ease of use, Recharge helps merchants deliver seamless customer experiences that drive customer retention and revenue growth.
- The Recharge platform leverages data from over 100 million shoppers to help brands more successfully set up, manage, and grow their subscription businesses.
- Recharge is a hands-on partner to over 20,000 brands globally — including quip, Dr. Squatch, Blueland, Estrid, Oats Overnight, Bobbie, and more.
- In this high-impact role, you’ll manage a portfolio of top-tier brands, build trusted relationships with key decision-makers, and serve as a strategic advisor focused on driving measurable outcomes.
- As an EMEA Senior Customer Success Manager, you’ll be responsible for developing and maintaining relationships with some of our most strategic merchants in Europe.
- Acting as an extension of their teams, you’ll align closely with their business goals and deliver tailored solutions that support long-term success.
- You’ll help merchants grow by guiding adoption of Recharge’s features, sharing best practices, and ensuring they unlock the full value of the platform.
- Your work will directly contribute to the retention, expansion, and continued success of some of the most innovative brands in the DTC space.