Senior Email Deliverability Consultant

San Francisco, United StatesHybrid

Responsibilities

Manage and prioritize incoming tickets to assist with deliverability troubleshooting and strategy
Monitor individual customer email metrics and help improve their sending reputation;

Provide fundamental deliverability support to our customers and our internal teams;
We think our ideal candidate is someone who has proficiency in deliverability concepts and customer management skills. They would ideally have three to four years of
experience providing deliverability-specific services at an ESP, agency, or large brand.
Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement.
Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
OUR AI-POWERED BRAZE RECRUITMENT PROCESS
To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.
This includes using AI to analyze the experience, skills and
We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes.
Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a decision.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $108,000 and $139,500/year, with an expected On Target Earnings (OTE) between $120,000 and $155,000/year (including bonus or commission).
In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company. #LI-Hybrid WHAT WE OFFER Braze
Competitive compensation that may include equity
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
To flourish here, you must be prepared to set a high bar for yourself and those around you.
There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back.
If Braze sounds like a place where you can thrive, we can’t wait to meet you.
As a Senior Email Deliverability Consultant, you will be part of our customer-facing deliverability team.
You’ll work directly with our customers to provide reporting, best practices, and recommendations to improve their email programs and get the most out of Braze.
Teams at Braze work collaboratively to deliver great customer experiences.
You’ll be a close partner with our Customer Success, Technical Support, Sales, and Growth Teams to develop and iterate on strategies that improve both our customers and our teams. WHAT YOU’LL DO