requirements that guide design and implementation phases with precision. Ensure
Finance & Revenue Operations Partnership: Act as the key systems partner to Finance, Revenue Accounting, and Revenue Operations teams.
System Design & Scalability: Partner with engineering and technical architects to ensure system designs are scalable, maintainable, and compliant with security and regulatory standards.
Architect solutions that support business growth, new pricing models, and evolving revenue recognition requirements.
System Deployment & Quality Assurance: Oversee configuration changes, manage User Acceptance Testing (UAT), and ensure successful deployment of new features across Zuora Billing and Zuora Revenue platforms.
Define and maintain test scripts that validate financial accuracy and compliance.
Requirements
Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more.
We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. Overview
The ideal candidate brings 5–8 years of dedicated O2R experience, with deep hands-on expertise in Zuora Billing and Zuora Revenue (RevPro), and a strong foundation in finance and subscription revenue operations.
This role requires a candidate who understands the business impact behind every system decision — someone who can speak fluently in ARR, deferred revenue, and ASC 606 as comfortably as they navigate Zuora data models and API integrations.
You will also serve as an early adopter and champion of AI-powered tools and automation to continuously improve the efficiency and intelligence of billing and revenue operations.
Zuora Subject Matter Expert (SME): Serve as the organization's primary authority on Zuora Billing and Zuora Revenue (RevPro) — including product architecture, data models, custom objects, workflow configurations, rule sets, and integration points within the broader O2R ecosystem (Salesforce CPQ, NetSuite ERP).
Develop deep understanding of how billing system configurations drive financial outcomes, including revenue recognition schedules, contract modifications, standalone selling prices (SSPs), and period-end close processes.
AI-Driven Process Innovation: Identify and champion opportunities to leverage AI, machine learning, and intelligent automation to streamline billing operations, reduce manual effort, and workflow automation.
Use generative AI tools to accelerate
requirements and technical constraints to deliver intuitive, efficient solutions. Basic
Proven ability to architect end-to-end billing and revenue solutions, not just administer them.
Finance & Revenue Domain Knowledge: Strong understanding of SaaS subscription financial models and revenue metrics including ARR, MRR, NRR, churn, and gross retention.
Deep knowledge of revenue recognition under ASC 606/IFRS 15, including contract modifications, variable consideration, standalone selling prices (SSPs), and deferred/unbilled revenue accounting.
O2R Proficiency: Comprehensive understanding of the subscription lifecycle: Quote-to-Order, Order-to-Cash, Order-to-Revenue, Invoicing, Payment Processing, and Revenue Accounting — and how each stage affects financial reporting and compliance.
AI & Automation Skills: Demonstrated ability to apply AI and automation tools to improve operational workflows.
Experience using generative AI tools for productivity, documentation, or analysis.
Ability to evaluate AI-powered solutions for billing operations (e.g., anomaly detection, revenue forecasting, contract intelligence) and make informed build-vs-buy recommendations.
Technical Skills: Proficiency with relational databases, SQL/ZOQL queries for data analysis and reconciliation, and API-based system integration.
Collaboration: Exceptional communication and stakeholder management skills with proven ability to influence and lead cross-functional teams spanning Finance, IT, and Engineering.
Experience: Proven track record integrating Zuora Billing and Zuora Revenue with major ERP platforms (e.g., NetSuite) and CRM/CPQ systems (e.g., Salesforce CPQ), including data mapping, API design, and error handling.
AI/ML Application in Finance Systems:
Experience evaluating or implementing AI-driven enhancements to billing or revenue workflows — such as intelligent invoice generation, automated revenue allocation, predictive churn analysis, or natural language querying of financial data. Public Company Experience:
Experience at a publicly traded company with direct ownership of SOX controls, audit support, and finance systems compliance processes.
Revenue Intelligence Platforms: Familiarity with revenue intelligence or analytics tools (e.g., Clari, Gong, Salesforce Revenue Cloud) and how they integrate with core billing and revenue systems.
Education: Bachelor's degree in Business, Finance, Accounting, Computer Science, or related field.
The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises.
With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations.
Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
Benefits
Salary Range: $145,000 to $220,000 Hesitant to apply?
Your package may include: Competitive salary
Comprehensive benefits package
Flexible work arrangements Company equity*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Contact
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
Additional details
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital
Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future.
Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization.
We are seeking a highly experienced and technically proficient Billing and Revenue Systems IT Product Manager to drive the strategy, roadmap, and delivery of our critical billing, revenue recognition, and order-to-revenue (O2R) systems.
This position demands a unique blend of product management acumen, financial domain expertise, technical depth, and the ability to bridge Finance, IT, and Engineering teams.
You will partner closely with a Zuora Administrator who handles day-to-day operational work and support. Key Responsibilities
Business Solutioning: Proactively identify and solve complex business challenges through benchmarking, competitive research, and stakeholder engagement across Finance, Sales, and Operations.
Translate financial KPIs — including ARR, MRR, NRR, churn, and deferred revenue — into system
requirements and deliver best-in-class solutions that incorporate emerging trends in subscription management and revenue recognition (ASC 606/IFRS 15). •
Requirements Translation & Execution: Transform high-level business and finance objectives into clear, actionable system