management
Posted 3 hours agoDirector of Client Success, Partners
United StatesHybrid
Responsibilities
- - Drive performance conversations using real metrics — net collection rate, win rate, days in AR — and translate data into actionable partner insights - Identify and pursue expansion opportunities within the partner portfolio in close partnership with Sales - Build the partner CS playbook from scratch: processes, cadences, escalation frameworks, and reporting infrastructure - Create scalable frameworks for measuring partner health, identifying risk, and proactively addressing challenges before they become
Requirements
- Pivotal Health combines software, data, and service into a seamlessly integrated, AI-driven platform that simplifies these complex reimbursement workflows.
- experience managing channel, partner, or multi-layer client relationships -
- Experience managing complex, multi-layered relationships where success depends on influencing multiple stakeholders and organizations - Comfortable and credible operating at the executive level and leading strategic conversations with senior leaders - Fluent in RCM metrics and healthcare billing operations; you don't need to be taught what net collection rate means - A builder; you've either built a function or a playbook from scratch, or you're visibly ready to - Excellent cross-functional operator who
- experience with IDR, NSA, or out-of-network billing workflows -
- Experience building or formalizing a CS function within a high-growth startup - Familiarity with tools like Claude, Salesforce, Metabase, Asana, or BigQuery in a CS or ops context WHY YOU’LL LOVE WORKING HERE We’re a collaborative, low-ego team on a mission to make healthcare reimbursement fairer for providers.
Benefits
- ABOUT PIVOTAL HEALTH Pivotal Health is the leading technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape.
- Today, many providers face persistent underpayment from health insurance companies, despite delivering high-quality care.
- experience strongly preferred EXTRA CREDIT EXPERIENCE - Direct
- Benefits Include: - Competitive compensation, including equity - Full health, dental, and vision coverage - Retirement savings plan through 401(k) - Flexible time off - Opportunities for company-wide connection and events Ready to Make an Impact? We’re building something meaningful; and we want you on the team.