other
Posted 3 weeks agoCustomer Activations Manager
at Warp
New York, United StatesOn-site
Responsibilities
- - Execute tiered onboarding tracks calibrated to company size: lightweight self-serve oversight for small accounts, structured multi-stakeholder implementations for mid-market and enterprise.
Requirements
- ABOUT WARP Warp is the AI-native Employee Management Platform for ambitious companies.
- Our platform includes HRIS, payroll, IT, benefits, tax compliance, and more - all built from scratch on an AI-native architecture from day 1.
- Warp is built from day one for AI to be the primary operator, not a feature.
- Every advance in LLM capability widens our lead.
- experience every Warp customer has with the product.
- - Certify graduation: not just a payroll run, but confirmed stakeholder engagement, post-go-live training, and feature adoption appropriate to the customer's setup.
- - Partner cross-functionally: Engineering for custom setups, Tax Ops on state registration dependencies, Support on go-live blockers.
- experience in implementation, customer success, or project management in a B2B SaaS organization with a track record of hitting activation or onboarding KPIs. - Project management DNA.
- Experience with payroll, HR tech, or fintech products.
- NICE TO HAVES - Familiarity with HRIS systems, accounting software (e.g.
- Experience at an early-stage or high-growth company where the playbook was still being written. - Track record owning implementation metrics end-to-end with specific numbers attached.
Experience
- WHAT YOU NEED - At least 3+ years of
Benefits
- Warp embeds itself into every part of a company's people operating layer, we process over half a billion $ annually in payroll, on track to grow to $2B.
- BENEFITS AT WARP: - 100% Health Coverage: Comprehensive medical, dental, and vision plans for you and your dependents. - 401(k) Matching: Start investing in your future from day one. - Unlimited PTO: We offer flexible PTO, meaning you’re trusted to take the time you need to recharge while balancing your
- Benefits: Pre-tax commuter
Additional details
- Legacy vendors in our space built their businesses by profiting from complexity.
- We hire people who ship constantly, own outcomes, and care about craft.
- We're in the office five days a week because speed and proximity are a competitive advantage at this stage.
- If you want to build something that automates an entire category of core work, not just another point solution, this is the place.
- We've raised over $85M from top investors like Ashton Kutcher/Sound Ventures, Y Combinator, founders of Dropbox, Replit, SV Angel, and Homebrew Capital.
- Built by an obsessive team from MIT, Ramp, Brex, Google, Dropbox, Apple, and more.
- ABOUT THE ROLE We're hiring a Customer Activations Manager to own the entire customer journey from signed contract through onboarding graduation.
- Every new customer onboarding flows through this role — which means you'll directly shape the first
- A customer isn't done onboarding when their first payroll runs.
- They're done when they're genuinely set up to succeed: the right stakeholders are engaged, the platform is configured for their setup, and they've seen the value Warp delivers.